Manager of Operations and Community Affairs

Description

Asphalt Green is seeking to hire a Manager of Operations and Community Affairs who will be situated at the Major Owens Community Center (MOCC).   The site which is operated by Asphalt Green, is located in Brooklyn's vibrant Crown Heights neighborhood. It serves as a cornerstone for community engagement, creativity, and growth. The center offers a variety of programs, from dance classes to cultural events, bringing people together in a dynamic and welcoming environment.

The Manager of Operations and Community Affairs is employed by Asphalt Green and reports to the Asphalt Green Managing Director overseeing the business.  The Manager is responsible for ensuring the smooth day-to-day operation of the facility. This includes supporting the maintenance, vendor, and security teams while fostering collaborative partnerships with other departments, property managers and building partners on site. 

In addition to managing operations and community relations, the Manager supervises the Events and Rental Coordinator - who supports all aspects of events, from prospecting to hosting, to ensure alignment with monthly departmental event goals and needs. This position also involves working closely with center tenants/ partners and other departments as needed to implement partnership strategies, stay informed about community and political trends, and enhance the center’s offerings.

This position requires a highly motivated self-starter with exceptional communication skills, strong attention to detail, and the ability to build effective relationships within the surrounding community.

Responsibilities

• Regularly meet with property managers to oversee and support the Operations team, including Maintenance, Security, Engineers, and other vendors.  
• Conduct facility reviews to ensure the environment is safe, clean, and meets company standards.
• Monitor and analyze operational performance, identify areas for improvement, and implement strategies to enhance overall experience for members and guests.
• Identify, recommend, and implement new processes, technologies, equipment, and systems to optimize daily operations and align with the organization’s strategic vision.
• Maintain and monitor relationships with vendors to ensure contract compliance and high service standards.  
• Oversee regular risk assessments and audits to identify potential hazards and implement corrective actions as necessary.  
• Coordinate with partners to finalize, support, and organize events and growth opportunities.  
• Manage and track the status of operations service tickets, repairs, and service updates.  
• Attend meetings with key community leaders to establish and foster rapport.  
• Drive community outreach through strategic planning and execution.  
• Manage and mentor the Events and Rentals Coordinator, providing guidance and support for their professional development and success.  
• Conduct regular team meetings and check-ins to inform staff about center activities and maintain high standards.  
• Empower and develop talent, cultivating a culture of high performance, positivity, motivation and continuous learning.  
• Track and report on key performance metrics and essential data.  
• Maintain clear and open communication with the Managing Director and other department heads.  

Qualifications

• At least 2-3 years of experience managing teams, projects, facilities, events, and safety/security operations as well as administrative tasks.
• Experience in onboarding, training, coaching, and developing high-performing teams.
• Ability to manage multiple projects simultaneously, ensuring timely completion, within budget, and with process optimization.
• A customer-centric approach with a focus on exceeding expectations for members, program users, and guests.
• Familiarity with relevant technology, software, and systems (e.g., EZ Facility, Linear, Salesforce) or a willingness to learn.
• Strong leadership and team management abilities.
• Excellent written and verbal communication skills.
• Proactive problem-solving skills and a customer-centric mindset.
• CPR certification or willingness to acquire certification within 30 days of employment.

Salary : $65,000 - $72,000