What are the responsibilities and job description for the Contact Center Sr Representative (Starting at 44K + 5K in Company Stock) position at Athene Annuity and Life Company?
We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.
Purpose:
Job Description SummaryIn this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals. Contact Center Representatives receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures.
This position is eligible for quarterly and annual incentives!
Accountabilities:
Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc.
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions.
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.
Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc.
Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.
Qualifications and Experience:
3 years of customer service experience required; knowledge of annuities a bonus, but not required.
Ability to optimally handle heavy call volumes and meet attendance and punctuality standards.
Ability to multi-task and navigate multiple administrative systems required.
Effective verbal and written communications, with proven success explaining concepts and processes to a diverse customer base.
Ability to learn and retain a large amount of detailed information within a short period of time.
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
Athene is a Military Friendly Employer! Learn more about how we support our Veterans.
Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
