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Front Desk Associate
Job Summary
Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment.
General Accountabilities
Greets, registers, and assigns rooms to guests.
Issues room keys or cards.
Answers incoming telephone calls.
Schedules, cancels, and confirms reservations.
Transmits and/or receives messages.
Keeps records of occupied and vacant rooms and guests' accounts.
Processes payments.
Confers with staff members to assist guests as needed.
Answers inquiries pertaining to hotel services and area attractions.
Handles guest complaints or concerns.
*The company reserves the right to add or change duties at any time.
Job Qualifications
Education: High school diploma or equivalent
Experience: A few months to one year of related experience
Skills
Excellent verbal and written communication active listening service orientationCoordinationSocial perceptiveness
Full Time
$28k-37k (estimate)
09/03/2024
09/20/2024
The following is the career advancement route for Front Desk Receptionist positions, which can be used as a reference in future career path planning. As a Front Desk Receptionist, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Receptionist. You can explore the career advancement for a Front Desk Receptionist below and select your interested title to get hiring information.
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