Essential Duties and Responsibilities. (other duties may be assigned to meet business needs). Receiving customer phone calls and applying systems analysis techniques and procedures to determine hardware, internal software, and external software issues without a script or troubleshooting guide. Determine the need for field support to address a given situation and provide concise direction on troubleshooting steps already performed. Using independe...
Essential Duties and Responsibilities. (other duties may be assigned to meet business needs). Receiving customer phone calls and applying systems analysis techniques and procedures to determine hardware, internal software, and external software issues without a script or troubleshooting guide. Determine the need for field support to address a given situation and provide concise direction on troubleshooting steps already performed. Using independe...
