What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at B & D Towing & Recovery?
Overview
We are seeking a dedicated and detail-oriented Dispatcher / Customer Service Representative to join our team. The ideal candidate will play a crucial role in ensuring customer satisfaction by effectively managing inquiries related to day-to-day operations. This position requires strong communication skills and the ability to analyze information to provide solutions that meet our customers' needs.
Duties
- Strong communication skills, both verbal and written in a fast-paced environment.
- Competence in multi-line phone systems and customer service
- Typing proficiency and attention to detail in data entry
- Dispatchers manage calls for roadside assistance and other services and their responsibilities include:
- Dispatching calls: Dispatching calls to service providers or fleet drivers using phone, or electronic systems.
- Providing customer service: Answering questions, resolving issues, and explaining membership benefits
- Coordinating: Working with internal and external partners to resolve issues
- Monitoring: Monitoring the dispatch board and assigning road service
- Prioritizing: Prioritizing service requests based on various criteria
- Documenting: Ensuring documentation is accurate and thorough
- Updating members: Updating customers on the progress of their service request
- Spotting locations: Using geographical location spotting and map reading to determine the customers’ location
- Relaying messages: Serving as a liaison between drivers and customers, often relaying messages from one to the other.
All employees should maintain an acceptable level of bodily hygiene to ensure that interactions with other staff and clients remain positive and pleasant
Job Type: Full-time
Pay: $8.00 - $10.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Chocowinity, NC 27817 (Required)
Ability to Relocate:
- Chocowinity, NC 27817: Relocate before starting work (Preferred)
Work Location: In person
Salary : $8 - $10