What are the responsibilities and job description for the Customer Service Representative position at Backer Hotwatt?
About the Company
Backer Hotwatt, Inc. is a manufacturer of custom heating elements for OEMs in high reliability applications. Some of the most important companies in the Medical Device, Test & Measurement, Semiconductor industries value Backer Hotwatt’s quality, service and dependability. We succeed by solving our customers’ temperature problems with innovative and robust solutions.
At Backer Hotwatt, customer and employee satisfaction are paramount. As a member of our team your voice will be heard, your hard work will be rewarded, and your ideas will be valued. If you are looking for a challenging position where every day will be different and you will be encouraged to make your mark on the success of a company, then you need to apply.
About the Role
Reporting to the Inside Sales Manager, the Customer Experience Specialist (CES) is the liaison for our many customer relationships. Customer satisfaction is directly connected to the experience they have with our CES Team.
Responsibilities
- Timely Responses to Customer Inquiries
- Quotations – working with Sales and Engineering to provide timely quotations
- Order status inquiries – responding to order management questions from our customers
- Lead management of new sales inquiries
- Supporting our sales channel in obtaining new customers
- Updating company/contact/opportunity information in CRM system
- Order entry – entering customer orders into the planning system and providing order acknowledgments
Qualifications
Experience in a customer facing role ideally in a B2B environment
Excellent verbal and written communication skills.
Well-organized, analytical and results oriented.
Assertive and initiative-taking; able to be effective with minimal supervision.
Experience and competence with MS Office products and CRM systems
Understanding of what it takes to champion your customer inside of an organization
Required Skills
- Experience in a customer facing role ideally in a B2B environment
- Excellent verbal and written communication skills.
- Well-organized, analytical and results oriented.
- Assertive and initiative-taking; able to be effective with minimal supervision.
- Experience and competence with MS Office products and CRM systems
- Understanding of what it takes to champion your customer inside of an organization