What are the responsibilities and job description for the Payments Product Analyst position at Bank of Tampa?
Our Company
We build relationships- with each other, with our clients and with our community. At The Bank of Tampa, we are invested in you. By providing an inclusive, equitable and accessible environment, we learn from our differences and gain strength through the diverse perspectives and experiences of our workforce and our client base.
Since first opening in 1984, The Bank of Tampa has focused on serving Tampa Bay professionals and owner-managed businesses, which has given us an insight into our community that other banks simply cannot match. Our lenders and their teammates use their deep understanding of the area to help our clients establish professional, cultural and social ties that benefit their businesses, their families, and themselves. Our support teams further enhance those relationships by providing personalized service with each interaction. We are committed to providing the highest level of banking services while nurturing a strong and lasting professional relationship that contributes to our client’s success.
Position Overview
The Payments Product Analyst will support the Director of Enterprise Payments by executing key initiatives and driving product-specific strategies for a number of payment solutions, including debit and credit card services. This role combines tactical execution with strategic thinking, designed for an individual ready to take ownership of projects and make impactful contributions. The Analyst will focus on optimizing product offerings, enhancing operational efficiency, and ensuring a high-quality client experience.
Primary Duties and Responsibilities
- Manages and executes strategic initiatives for various payment products identifying growth and efficiency opportunities, in coordination with the Director of Enterprise Payments.
- Supports the development and implementation of product strategies within the Enterprise Payments division, aligning with the bank’s strategic goals.
- Works closely with cross-functional teams to drive project milestones, improve processes, and enhance service delivery.
- Analyzes data and performance metrics to assess product success and identify areas for optimization.
- Creates and maintains documentation for procedures, policies, and product enhancements.
- Acts as a liaison with internal teams and external partners to ensure smooth product operations and delivery of client solutions.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Minimum Qualifications
- 3-5 years of experience in banking, payments, or financial services.
- Proven ability to make independent, well-informed decisions, demonstrating sound judgement and accountability for results.
- Strong organizational and analytical skills, with an ability to manage multiple tasks and prioritize effectively.
- Excellent communication skills, with a focus on collaboration and relationship-building.
- Advanced proficiency with Microsoft Office suite, specifically Microsoft Teams, Dynamics, Excel (i.e. combining datasets, utilizing formulas for data analysis, experience with Pivot Tables and functions such as VLOOKUP), Word, and PowerPoint.
Preferred Qualifications
- Experience in product management, payments, and banking product operations.
- Familiarity with variety of financial payment solutions (e.g. Credit Card, Debit Card, ACH, Wire, FedNow/RTP, Remote Deposit, Lockbox, Positive Pay, Zelle, BillPay).
- Advanced skills with bank systems (e.g. Director, Payment Exchange, TAS, Centrix, Weiland).
Attributes for Success
- A proactive, hands-on approach with a strong sense of accountability and ownership.
- Ability to make tactical decisions that align with long-term strategic goals.
Our Way
Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators
Benefits
You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:
- Eligibility for health, dental, vision, life and disability insurance coverages
- Retirement Plan - 401k with matching
- ESOP- Employee Stock Ownership Plan
- Time away from work – vacation time, sick time and holidays
- Paid parental leave
- Tuition Assistance
- Professional development opportunities
THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER
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