Job Description. Job Description. Responsible for handling a variety of member service interactions (chat, email, online banking secure messages, calls) in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loan payments, automatic transfers, interest rates, investment certificates, online banking, debit / atm, and credit cards. Completes weekly / monthly maintenance of assigned accounts cleanup re...
Job Description. Job Description. ROLE. Responsible for engaging with members to provide high-quality customer service and support across various financial transactions, demonstrating both strong interpersonal skills and a comprehensive understanding of financial services. Assists with account management such as opening, maintaining, and closing accounts, processing deposits, withdrawals, and loan applications, and resolving any issues or inquiri...
Job Description. Job Description. Role. Supports the credit union’s collections and recovery efforts by performing various clerical tasks such as file maintenance, document processing, record updates, and report preparation. Responds promptly to inquiries from members, departments, and third parties. Handles credit disputes, member hardship requests, insurance and total loss claims, and payment reminders for delinquent accounts. Provides assistan...
