Customer Service Support Tech (MP334023)

• Answer incoming customer calls
• Respond to incoming customer emails from Tech Support, website contacts, and direct emails
• Oversee the order fulfillment process:
  • Accurately enter, fulfill, and bill in-stock orders within 24 hours.
  • Communicate with CSR/Technical Support and Customer Service Manager on order questions or issues.
  • Coordinate with Factory Line Supervisors to ensure necessary parts are assembled.
  • Work with Shipping Associate for off-site parts retrieval.
  • Assist with order picking, prepare Transfer Orders, and determine shipping rates for customers.
  • Prepare commercial invoices for international shipments and follow up on backorders and shipping discrepancies.
• Manage the Return Merchandise Authorization (RMA) process:
  • Process RMA orders, provide return shipping labels, and log all RMAs.
  • Track and transfer parts in NetSuite to ensure accurate inventory.
  • Work with Accounting to issue credits as needed and follow up on outstanding RMAs monthly.
• Maintain Customer Service Parts Inventory:
  • Perform monthly cycle counts, transfer necessary parts to Customer Service Inventory, and keep bins organized.
  • Manage shipping supplies inventory and order as needed.
  • Update all customer and parts information in NetSuite accurately.
• Participate in weekly team calls and collaborate on process improvements and department initiatives.

• 1-2 years in customer service roles.
• 1-2 years in order fulfillment and packaging.
• Experience with online retail order processing preferred.
• Experience with NetSuite is a plus.

• High attention to detail and accuracy.
• Excellent organization, multi-tasking, and time management skills.
• Ability to work with a sense of urgency and meet deadlines.
• Strong problem-solving skills and team oriented.
• Proficient in MS Office and Excel.
• Physical ability to climb ladders and lift up to 40 lbs.

Apply NOW by Clicking on "Apply Now"

Or Call Ida, Letty, or Sandra at (708) 343-5070

Or Send your resume to Melrose@BartonStaffing.com

Or Apply online at www.BartonStaffing.com

Or We'd love to meet you - come in and apply in person:

1119 N. 25th Ave.

Melrose Park, IL 60160

• Weekly Pay every Wednesday – always on time!
• Medical Insurance Benefit options.
• Holiday Paid Time Off for long-term good attendance.
• Referral Program – get paid a BONUS for referring your friends!
• Many jobs are TEMP-to-HIRE with Long-Term Career Potential!!
• Drug Test, Background Check and E-Verify Required.