What are the responsibilities and job description for the Business Support Assistant position at BASK AND LATHER LLC?
Company: Bask & Lather LLC (E-commerce Haircare Company)
Location: Westchester, NY
About Bask & Lather LLC: Bask & Lather LLC is a distinguished e-commerce haircare company based in Westchester, specializing in high-quality, natural hair care products. We are seeking a dedicated and imaginative Brand Marketing & Project Coordinator to join our dynamic team.
Our Mission: We are committed to formulating premium, science-backed hair care products using natural ingredients, focusing on nurturing healthier hair and empowering our customers with the knowledge and tools to achieve vibrant, resilient hair—all while prioritizing affordability and customer satisfaction.
Job Summary
We are seeking a motivated and organized Business Support Assistant to join our growing team. In this role, you will support the day-to-day operations of the business by providing administrative assistance, customer service, and contributing to various business functions such as logistics, marketing, and inventory management. You will work closely with the Operations Manager and other departments to ensure smooth operations and high customer satisfaction.
Key Responsibilities
- Administrative Support: Perform general office duties such as scheduling meetings, managing emails, handling phone inquiries, and maintaining business documentation.
- Customer Service: Respond to customer inquiries via email, chat, and social media platforms, resolving issues and ensuring a positive customer experience.
- Order Processing: Assist with the order fulfillment process, including entering orders into the system, coordinating with logistics, and ensuring timely shipping.
- Inventory Management: Monitor stock levels, assist in inventory audits, and communicate with suppliers to ensure adequate product availability.
- Marketing Assistance: Support the marketing team with content creation, email campaigns, social media management, and reporting on campaign performance.
- Data Entry & Reporting: Maintain accurate business records, input sales data, and generate reports to provide insights into business performance.
- Vendor Coordination: Liaise with vendors and suppliers to track orders, negotiate pricing, and ensure on-time delivery of materials.
- Team Collaboration: Assist with cross-functional projects and work collaboratively with teams across the business.
Qualifications
- Proven experience in a business support, administrative, or customer service role (preferably in e-commerce or retail).
- Strong organizational and multitasking skills, with attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and CRM software is a plus.
- Ability to work both independently and as part of a team in a fast-paced environment.
- Passion for beauty and haircare products is a bonus!
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Employee discounts on haircare products.
- Collaborative and dynamic work environment.
Job Types: Full-time, Part-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $22 - $24