POSITION SUMMARY. Under the supervision of the Surveillance Supervisor, the Surveillance Monitor is responsible for monitoring, reviewing and reporting all incidents within the Bay Mills Resort and Casinos and other designated areas in accordance with established rules, procedures and internal controls. ESSENTIAL FUNCTIONS. 1. Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”. 2. Becomes proficient in the u...
POSITION SUMMARY. Under the direction of the Security Supervisor, the Security Guard will be exposed to many situations that will require them to exhibit composure, professionalism, objectivity and an ability to resolve situations in the best interest of the company. Such situations can include patron disputes, those involving excess alcohol consumption, theft and medical emergencies. ESSENTIAL FUNCTIONS. 1. Provides exemplary customer service by...
POSITION SUMMARY. Under the direction of the F&B Supervisor, the Cashier/Host(ess) welcomes and seats all guests of the restaurant in a friendly and courteous manner, as well as performs cash transactions. ESSENTIAL FUNCTIONS. 1. Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”. 2. Provide fast and courteous service to all guests of the establishment. 3. Greets guests in a friendly manner, escorts them to ...
POSITION SUMMARY. Under the of the Laundry Supervisor, the Laundry Worker performs various cleaning and laundering duties according to departmental policy & procedures. ESSENTIAL FUNCTIONS. 1. Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”. 2. Loads articles into washer and adds specified amount of detergent, soap, or the cleaning agent. 3. Lifts clean, wet articles from washer and places them successive...
POSITION SUMMARY. Under the close supervision of the Pit Boss/Pit Boss II, the Dealer is responsible for dealing any or all of the house games in a friendly and courteous manner. Dealer must also report any information need by the Pit Boss concerning the game and customers. ESSENTIAL FUNCTIONS. Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”. Dealer I. Assumes responsibility for dealing 6-Deck Blackjack. ...
POSITION SUMMARY. Under the direction of the General Manager, the Director of Food and Beverage oversees all facets of F&B operations, including Sacy’s Restaurant, Back Bay Grille & Games, Casino Bar, Conference/Catering, Lakeside Lounge and retail operations. In addition, the position also oversees all purchasing, inventory, hiring, training, quality control, recipe and portion adherence, and control, sanitation and housekeeping, budget developm...
POSITION SUMMARY. Under the direction of the Housekeeping Supervisor, the Casino Attendant performs various cleaning duties for the Bay Mills Resort & Casino in a timely and friendly manner. ESSENTIAL FUNCTIONS. 1. Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”. 2. Maintains cleanliness of casino floor, washing walls and machines, vacuuming and mopping floors, emptying trash containers and ashtrays. 3. M...
