What are the responsibilities and job description for the Guest Services Ambassador position at BayCare?
Join the team that is revolutionizing health care – BayCare Health System
Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.
Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.
Title: Guest Services Ambassador
Facility: Land O'Lakes Health Hub
Responsibilities for the Guest Service Ambassador include:
- Function as the guests' liaison to all assigned services.
- Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility
- Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians
- Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager
- May or may not require performing all job specific functions listed within this description
- Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.
- Must be proficient within 6 months of hire in waiting room management system and registration and scheduling of one service-line
BayCare offers a competitive total reward package including:
- Benefits (Medical, Dental, Vision)
- Paid Time Off
- Tuition Assistance
- 401K Match and additional yearly contribution
- Annual performance appraisals and team award bonus
- Family resources and wellness opportunities
- Community perks and discounts
Minimum Qualifications:
Certifications and Licensures
- None Required
Education
- High School or Equivalent
- Associate's Preferred
Experience
- 1 year customer service or hospitality
Location: Land O'Lakes, FL
Status: Full Time
Shift Hours: Variable
Weekend Work: Occasional
Equal Opportunity Employer Veterans/Disabled
