What are the responsibilities and job description for the Patient Financial Services Supervisor position at BC Services, Inc.?
Position Summary: Oversee a team of Patient Financial Services representatives to ensure compliance with all policies, procedures and client requirements for that team.
**THIS POSITION IS NOT REMOTE
Qualifications Required:
- Minimum of 2 years experience in a supervisor, team lead or senior representative position
- Strong Leadership skills
- Exceptional customer service skills with ability to manage complex calls
- Ability to mentor and coach Reps and Leads
- Demonstrate advanced knowledge of managing call center call volume, phone coverage, team productivity and client requirements
- Strong verbal and written communication
- Ability to ensure compliance with law, policies, and procedures
- Ability to prioritize, coordinate, and monitor workflow
- Must possess basic computer skills, Microsoft Office experience preferred
Qualifications Preferred:
- Call center experience
- Medical billing or healthcare experience
Essential functions and responsibilities:
- Supervise a team of PFS representatives -supporting, coaching, developing and directing them to be successful
- Take calls that your agents can’t handle and be available when an agent needs assistance
- Monitor pools and track inbound calls, calls waiting and abandonment rate
- Motivate and encourage agents through positive communication and feedback
- Cover supervisor line when assigned
- Professionally interact with clients verbally and electronically as needed
- Analyze reports
- Address potential system issues internally and externally
- Monitor for compliance
- Complete client specific reporting and handle special projects
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of the job the incumbent is occasionally required to stand, walk, sit, use hands, fingers, handle, or feel objects, reach them with hands and arms; see, talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities are required by the job and include close vision and distance vision.
- Work environment: Incumbent will be inside. Moderate noise level, good lighting and even temperatures.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Preferred)
- Supervisor or Lead: 2 years (Required)
Work Location: In person
Salary : $20 - $23
