What are the responsibilities and job description for the Customer Service Representative position at Beacon Industries?
Company Description
Beacon Industries is a world-class manufacturer of major rotating components for turbine-engine OEM companies in the aerospace industry. With over 70 years of experience, we are known for delivering quality products on time and within budget. Located in Newington, CT, we offer unique capabilities in Broaching, Grinding, CNC turning, and milling to support the manufacturing of small and large parts. Beacon Industries is a privately held, woman-owned company with NADCAP, ISO9001-2008, and AS9100C certifications.
Roles and Responsibilities :
- Work closely with the Finance and Accounts teams to reconcile payments and address any discrepancies.
- Ensure all invoice-related queries are resolved promptly and accurately.
- Act as the primary point of contact for customers regarding product/service inquiries, order status, and issues.
- Utilize ERP software to manage customer orders, track invoice status, and update customer records.
- Provide regular updates and reports to management on outstanding payments, customer queries, and issue resolution.
Qualification :
- Bachelor of Science (BS) in Business or Bachelor of Science (BS) / Associate of Science (AS) in Accounting
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