What are the responsibilities and job description for the Service Technician III position at Beier Integrated Systems?
Description:
Summary:
The Field Service Technician III is responsible for independently troubleshooting and repairing computer-based control and monitoring systems manufactured or supported by Beier Integrated Systems.
Essential Job Functions:
- Responsible for the installation and commissioning of equipment.
- Troubleshoot, inspect, diagnose, repair, and service proprietary and competitor generator components to include breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
- Work independently on troubleshooting, root cause analysis, electrical control maintenance, low/medium/high voltage and arc resistant theory, and on-site field estimation.
- Promote cost reductions, drive accurate maintenance and service estimations, and increase part sales by consulting with other related team members.
- Offer accurate resolutions and maintenance education for clients through successful technical support in intense, high-level risk or security environments.
- Provide technical support and expertise for level I and level II field service technicians.
- Must be available for on-call rotation per client needs.
Competencies:
- Good verbal and written communication skills.
- Expertise in electrical systems and field service.
- Strong understanding of computer hardware and networking.
- Ability to diagnose and repair hardware failures and network issues.
- Ability to travel regionally with occasional extended stay as required.
- Strong problem-solving and decision-making skills
- Ability to work independently and collaboratively in a team
- Ability to provide support and training to lower-level technicians
Educational & Experience Requirements:
- Relevant technical degree or certification is a plus
- Possession of a valid driver’s license and a good driving record.
- Prior experience with and/or exposure to PLC systems, shipyard, marine, or offshore environments is beneficial, but it is not required as we provide training specifically for our products.
- Prior relevant industry software development experience preferred
- Possession of an FCC license preferred
- Experience in marine or industrial equipment maintenance preferred
- Experience with PLC systems required