Assistant Branch Manager

Position Title: Assistant Branch Manager

Department: Retail Operations

Supervisor's Title: Branch Manager

Classification: Exempt

Full Salary Range: $51,464.21 - $77,196.31

Starting Salary Range: $51,464.21 - $64,330.26

Benefit Highlights:

- Competitive compensation!

- Medical, Dental, and Vision Insurance!

- 401K with up to 4% company match!

- Holiday Pay starting at day 1!

- Paid Vacation Time!

- Medical Benefits starting at your 31st day of employment!

- Pension Plan!

And many more!

Summary:

The prerequisites for this position include: experience opening and closing accounts, meeting sales/referral goals, experience with and knowledge of the consumer loan process, and the ability to successfully maintain a cash drawer. Responsible for the supervision and development of all branch employees. Assists Branch Manager with developing and maintaining business relationships. Must maintain quality assurance and service level standards at all times to both employees and members. Represents the Credit Union to its members in a courteous, professional, and confident manner. Focuses on strategic financial goals outlined by the credit union, and global strategic plan, while coaching staff to attain them. Ensures all one-on-one coaching sessions for staff are held monthly and assists the Branch Manager with the preparation and execution of performance evaluations for branch staff.

Essential Functions:

1. Oversees the daily operations of the branch, including assisting with financial transactions, opening accounts, processing loans, and other duties as needed.
2. Enthusiastically leads by example and supports the sales and service culture.
3. In conjunction with the Branch Manager, sets performance expectations to meet and/or exceed service goals of the branch.
4. Resolves member service concerns that have been escalated from branch staff.
5. Responsible for monitoring individual sales and service goals while leading, coaching, and mentoring to attain those goals.
6. Responsible for training, coaching, developing, and managing performance.
7. Assists with hiring and retaining employees.
8. Facilitates monthly 1 on 1 employee meetings. Completes performance evaluations on or before the due date, making proper recommendations for salary adjustments and promotions.
9. Assists the Branch Manager in the development, implementation and communication of various report mediums used for goal tracking, volume, and statistical analysis of the area.
10. Schedules branch employees to meet the needs of the business.
11. Responsible for ensuring team awareness and adherence to all security procedures relative to the handling of member cash transactions, branch security, and internal operating procedures. This includes maintaining member and employee confidentiality.
12. Abides by Belco’s policies, procedures, standards, regulatory and compliance mandates.
13. Embodies Belco’s mission, vision, core values, and continuous process improvement (CPI)
14. Any other duties requested by the Branch Manager or Regional Sales Manager.
    
    

Competencies:

• Functional Skills: Planning, Dependability
• Operating Skills: Quality Of Work, Communication, Teamwork
• Strategic Skills: Results Oriented, Member Focus
• People Management: Leadership, Managing Employee Performance, Empowering Employees
• Behavioral Expectations

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to operate general office equipment such as copiers, fax machines, scanners, phones, hole-punchers, and staplers. Keyboarding or PC data entry capabilities required. Sitting, standing, bending, and hand dexterity required. Ambulation – able to move from one area to another throughout one-floor office layout. Reliable transportation with the ability to operate a vehicle.

Travel:

Periodic travel to other Branch Offices and Operation Center, as well as, evening and Saturday work may be required.

Minimum Required Education and Experience:

A high school degree or GED is required. Two years of similar or related experience, including time spent in preparatory positions. You must complete and pass the prescribed online Learning Management System courses assigned for this position within two years after position acceptance and before consideration for promotion. Additional education/training requirements may be requested as new courses become available. Certain courses may be waived based on prior experience.

Preferred Education and Experience:

Three to Five years financial, customer service, or retail sales leadership experience. Financial institution leadership experience is preferred but not required.

Disclaimer:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.

Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.