What are the responsibilities and job description for the Concierge position at Bellezza Salon Medspa?
Company Overview
Bellezza Salon Medspa is a premier, award-winning, full-service salon, spa, and med spa located in the historic Falmouth Village on Cape Cod. We pride ourselves on delivering exceptional services, from innovative hair design to advanced skin care and medical aesthetics, ensuring our clients receive the highest level of care and satisfaction.
Summary
As a Concierge at Bellezza Salon Medspa, you will be the welcoming face of our establishment, providing outstanding customer service and ensuring a seamless experience for our guests. This role is vital in supporting our mission to deliver exceptional salon, spa and med spa services while fostering a warm and inviting atmosphere.
Responsibilities:
- Greet guests warmly upon arrival and provide assistance with check-in procedures.
- Manage phone calls efficiently, addressing inquiries and scheduling appointments.
- Maintain an organized front desk area and ensure the entire spa is tour ready at all times.
- Provide information about services offered, including promotions and special packages.
- Assist guests with any requests or concerns during their visit to enhance their experience.
- Coordinate with service providers to ensure timely and exceptional service delivery for clients.
- Handle payment transactions accurately and maintain records of appointments.
- Foster positive guest relations by creating a welcoming atmosphere.
- Assist the Spa Director with the management of business operations.
Qualifications
- Proven experience in a front desk or concierge role within the beauty or hospitality industry.
- Strong customer service skills with an emphasis on guest satisfaction.
- Excellent time management skills to handle multiple tasks efficiently.
- Effective phone etiquette for professional communication with clients
- Experience in guest relations to foster positive interactions with clients.
- Knowledge of salon, spa, or medical spa services is preferred.
If you are passionate about providing exceptional service in the beauty industry and want to be part of our dynamic team at Bellezza Salon Medspa, we invite you to apply today!
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 24 – 28 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
Work Location: In person
Salary : $20 - $22