What are the responsibilities and job description for the Senior Support, Service Management position at BetaNXT Inc?
Level: Senior Support, Service Management
Title: Senior Support Engineer
About BetaNXT
BetaNXT powers the future of connected wealth management infrastructure solutions, leveraging real-time data capabilities to enhance the wealth advisor experience. Combining industry expertise with the power of our proven Beta, Maxit, and Mediant businesses, we are focused on solving our customers’ most demanding integration challenges with flexible, efficient, connected solutions that anticipate their changing needs. Our comprehensive approach reduces enterprise cost, streamlines operations processes, increases advisor productivity, and enhances the investor experience. Together with BetaNXT, wealth management firms are transforming their platforms into differentiating assets that enable enterprise scale and stimulate commercial growth. For more information visit www.betanxt.com.
Job Description:
We are seeking a skilled Control-M operations candidate with 1-5 years of experience to join our dynamic team. The ideal candidate will have a strong background in Production /Application support with control-M batch operations, excellent communication skills, and the ability to manage batch operations efficiently.
Key Responsibilities:
- Proficiently handle batch processing and console operations to ensure smooth and efficient system performance.
- Manage incidents from identification to resolution, ensuring minimal disruption to services.
- Knowledgeable in file transmission processes and protocols.
- effectively communicate with clients to understand their requirements and provide timely updates on incident resolution and system performance.
Required Skills:
- Hands-on in Control-M, Unix/windows, Sql. Experience in airflow will be an added advantage.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work collaboratively with team members and other departments.
Qualifications:
- 1-5 years of experience in control-M operations and management.
- Proven track record of managing incidents and handling client communications effectively.
Preferred Qualifications:
- Experience in a similar role within a fast-paced environment.
- Knowledge on incident/change/problem management.
