Area Director of Field Operations

SteriCUBE

Area Director – Field Operations

Atlanta, GA Metro

About Us:

The SteriCUBE® System is transforming surgical sterilization by eliminating wasteful blue wrap and improving efficiency in hospitals and surgical centers. Our patented, reusable sterilization unit protects instrument sterility, reduces contamination risks, and streamlines OR workflows. By cutting reprocessing time and eliminating disposable materials, we help hospitals enhance patient safety, lower costs, and drive sustainability. With a focus on efficiency, reliability, and innovation, The SteriCUBE® System is the future of sterile processing. Join us in revolutionizing how hospitals protect patients and optimize operations.

About the Role:

As an Area Director of Field Operations at SteriCUBE, you will lead a team of SteriCUBE Specialists to drive product adoption, enhance customer satisfaction, and help hospitals and surgical centers optimize their sterile processing workflows. Acting as a trusted advisor to our customers, you will be responsible for building and maintaining strong relationships with healthcare facilities, guiding them through pre-assessment, implementation, and ongoing product utilization to ensure maximum effectiveness.

As a leader, you will manage a high-performing team of SteriCUBE Specialists. Under your leadership, the team will ensure seamless product deployment and identify opportunities for growth and enhanced usage. Proactive in their approach, your team will focus on identifying customer needs, addressing challenges, and resolving issues efficiently to improve customer retention and long-term success with the SteriCUBE System. Bottom line, we need a strong leader who is passionate about people, process, and product!

What YOU bring:

• Excellent leadership skills, with steadfast resolve and personal integrity
• Strong communication and interpersonal skills, with the ability to build rapport with customers and collaborate cross-functionally.
• Capability to influence and build trust with individuals at all levels within the organization or healthcare facility
• Skilled with change processes in complex systems, conflict resolution and group dynamics
• Excellent critical thinking skills and ability to manage complex situations with tact and professionalism.
• A passion for process improvement to identify inefficiencies and the initiative to implement solutions to enhance productivity and customer engagement.
• Ability to understand customer needs, manage expectations, and tailor solutions to meet their goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong project management skills with the ability to prioritize tasks and manage time effectively.
• Proficient in troubleshooting and diagnosing technical issues in a clinical environment.
• Highly organized and able to manage multiple priorities simultaneously.
• Ability to lift and transport equipment up to 50lbs and stand for extended periods

What YOU will be doing:

• Talent 1st Offense: Collaborating with contract recruiting partner, you will to recruit and hire exceptional talent. Lead and guide team of SteriCUBE product specialists to deliver outstanding service and drive adoption of the SteriCUBE system.
• Customer Relationship Management: Establish and maintain strong, long-term relationships with key decision-makers, stakeholders, and users at customer organizations.
• Product Adoption: Ensure customers are getting maximum value from the SteriCUBE by supporting their workflows and guiding them through operational and process challenges.
• Product Utilization: Monitor filter usage and adoption and a facility level to identify opportunities for increased utilization and develop strategies accordingly.
• Pre-Implementation Assessment: Perform onsite assessment of customer sites to understand current OR and SPD workflows, align on implementation targets, and design workflow solutions with the customer that will enable seamless utilization of the SteriCUBE system.
• Customer Implementation: Provide onsite support in successfully implementing the SteriCUBE system including on-boarding the SteriCUBE product specialist, training the facility staff, and process harmonization.
• In-Services and Training: Provide training sessions and resources to ensure customers understand how to use the SteriCUBE effectively.
• Cross-functional Collaboration: Work closely with the Sales, Marketing, and Field Service teams to deliver an exceptional customer experience that maximizes value and drives adoption of SteriCUBE.
• Troubleshooting and Repair: Performing troubleshooting and repairs as needed at healthcare facilities to ensure optimal performance and reliability.
• Management System: Actively engage and participate in the SteriCUBE management system, establishing Customer Success plans and communicating updates accordingly.

The Basics:

• Education: Bachelor’s degree in related field
• Industry Experience: Previous experience in the medical device industry and/or hospital setting. Experience in operating room and sterile processing workflows preferred.
• Customer Relationship Experience: Proven ability to build strong customer relationships and deliver an elevated level of customer satisfaction.
• Ability to Travel: 75-90%