SVTC Technician II

Job Details:

• Manager VTC scheduling and provide live event support
• Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
• Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
• Create and manage user accounts
• Develop SOP's for utilization of conference center equipment
• Escalate IT issues to Tier III when needed
• Provide workstation (thick and thin client), VoIP device, and voice and video conference support
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies
• Install application software on end-user device workstations via scripted install packages
• Inventory management of UC deployed software and end user devices
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests
• Identify and execute process improvements and other enhancements that improve operational efficiency
• This position is a Network Operations Center (NOC) position and may require shift and weekend work

Requirements:

• Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
• Minimum of four (4) years of relevant experience in addition to education level
• Must possess current DoD 8570 IAT II or IAM II certification
• Experience working in a DoD or IC environment desired

Clearance:

• Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

Bison Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.