OVERVIEW. The number one goal of everyone on our team is to make our customers exceptionally happy. The. IT Helpdesk Technician. plays an important role in ensuring customer satisfaction. The. IT Helpdesk Technician. handles the first level support requests that come in from our customers. The tech is the first point of contact for a Helpdesk Ticket and is responsible for the correct and prompt handling of that ticket. Additionally, it is the tec...
