What are the responsibilities and job description for the Live Chat / Tele Chat Support position at Blade Services?
Job Description
Blade Services is a leading provider of high-quality and effective customer support solutions for businesses across various industries. We strive to provide exceptional service to our clients, and one of the channels through which we do this is through live chat and tele chat support. We are seeking a highly motivated and skilled individual to join our team as a Live Chat / Tele Chat Support Specialist.
As a Live Chat / Tele Chat Support Specialist, you will be responsible for providing prompt and efficient support to our clients' customers through our live chat and tele chat platforms. You will be the first point of contact for customers seeking assistance with product inquiries, technical issues, or general support. Your goal will be to ensure that all customer queries are resolved in a timely and satisfactory manner, enhancing our clients' reputation for excellent customer service.
Key Responsibilities:
- Monitor live chat and tele chat channels and respond to customer inquiries promptly and in a courteous manner
- Provide knowledgeable and empathetic support to customers, resolving issues and answering questions about products and services
- Document and escalate complex issues to appropriate teams for resolution
- Maintain accurate and detailed records of all interactions with customers
- Identify areas for improvement in customer support processes and suggest solutions to enhance customer satisfaction
- Collaborate closely with the rest of the customer support team to ensure a seamless and consistent customer experience
Requirements:
- High school diploma or equivalent, some college preferred
- Minimum of 1-2 years of experience in a customer support role, preferably in a live chat or tele chat setting
- Excellent communication skills, both written and verbal
- Ability to multitask and handle multiple live chat or tele chat conversations simultaneously
- Strong problem-solving skills and ability to think on your feet
- Familiarity with CRM software and live chat platforms is a plus
- Excellent time management skills and ability to work in a fast-paced environment
- Positive attitude and a passion for providing exceptional customer service
Benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for growth and development within the company
- Friendly and supportive work environment
- Training and resources provided to help you excel in your role
If you are a customer-focused and driven individual with experience in live chat or tele chat support, we would love to hear from you! Join our dynamic team at Blade Services and be a part of our mission to provide the best customer support in the industry. Apply now!
About Blade Services
BLADE is a technology-powered, global urban air mobility platform committed to reducing travel friction by enabling cost-effective air transportation alternatives to some of the most congested ground routes in the U.S. and abroad.