What are the responsibilities and job description for the Network Operations Center Engineer position at Blue Sky Innovative Solutions?
Reston, VA
Job Description:
Monitor and maintain mission-critical systems, enterprise services, and networking infrastructure across multiple physical sites and disparate networks. Serve as the Tier III support to escalate and resolve technical issues on operational network environments. Support problem management resolutions by tracking system-wide problems on operational networks and work with engineering support, including network engineering, systems engineering, catapult operations, and desktop engineering, to see problem troubleshooting through to resolution. Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance. Conduct firewall changes, create or troubleshoot F5 iRules, create and modify DNS entries, manage port security, and provide real-time monitoring of network systems and computer assets through SolarWinds. Log all incidents, requests, questions, tasks, and projects in BMC Remedy, apply thorough diagnostic techniques to identify problems, investigate causes, recommend solutions on the operational mission infrastructure, create and maintain comprehensive documentation for all troubleshooting procedures, and move or replace IT equipment to support office moves, new system requirements, and malfunctioning devices, as necessary. This position requires shift work, Friday, Saturday, Sunday, and Monday, 2:00 pm to 12:00 am.
Basic Qualifications:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
About Blue Sky
Blue Sky Innovative Solutions (Blue Sky) assists its federal, state and local, and commercial clients with solving their toughest challenges in the areas of IT Infrastructure Support and Engineering; Application Development and Maintenance; Program and Project Management; and Management Consulting. Find out more about Blue Sky at www.bsis-llc.com. Blue Sky is an equal opportunity employer and recruits mission-oriented, proactive, skilled candidates from across the United States. As an SBA certified HUBZone small business, Blue Sky has a special interest in recruiting and hiring personnel who reside in HUBZones. To determine whether you reside in a HUBZone, visit http://map.sba.gov/hubzone/maps/ . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
Monitor and maintain mission-critical systems, enterprise services, and networking infrastructure across multiple physical sites and disparate networks. Serve as the Tier III support to escalate and resolve technical issues on operational network environments. Support problem management resolutions by tracking system-wide problems on operational networks and work with engineering support, including network engineering, systems engineering, catapult operations, and desktop engineering, to see problem troubleshooting through to resolution. Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance. Conduct firewall changes, create or troubleshoot F5 iRules, create and modify DNS entries, manage port security, and provide real-time monitoring of network systems and computer assets through SolarWinds. Log all incidents, requests, questions, tasks, and projects in BMC Remedy, apply thorough diagnostic techniques to identify problems, investigate causes, recommend solutions on the operational mission infrastructure, create and maintain comprehensive documentation for all troubleshooting procedures, and move or replace IT equipment to support office moves, new system requirements, and malfunctioning devices, as necessary. This position requires shift work, Friday, Saturday, Sunday, and Monday, 2:00 pm to 12:00 am.
Basic Qualifications:
- Experience with IT systems administration
- Experience developing and enhancing the IT troubleshooting process
- Experience with DoD IT security requirements, including installing patches and conducting STIG reviews such as YUM, Puppet, SCCM, or WSUS
- Ability to analyze and refine standard operating procedures
- Ability to obtain a Security CE, SSCP, CCNA Security, or GSEC Certification within 30 days of start date
- Experience with systems and service monitoring tools, including SolarWinds and Splunk
- Experience with basic network administration, including port security and configuration, firewall management, F5 support, and DNS management
- Experience managing enterprise applications, including Microsoft Exchange, Jira, Microsoft SCCM or MECM, and Skype for Business
- Experience using BMC Remedy for ticket queue maintenance and ticket tracking
- Experience with virtualization, including VMware and VDI
- Experience managing AD and Group Policy
- Knowledge of vulnerability and STIG scanning tools, including Nessus, SCC Tool, ACAS, and Tanium
- Possession of excellent verbal and written communication skills
- Bachelor's degree in Information Systems or a related field
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
About Blue Sky
Blue Sky Innovative Solutions (Blue Sky) assists its federal, state and local, and commercial clients with solving their toughest challenges in the areas of IT Infrastructure Support and Engineering; Application Development and Maintenance; Program and Project Management; and Management Consulting. Find out more about Blue Sky at www.bsis-llc.com. Blue Sky is an equal opportunity employer and recruits mission-oriented, proactive, skilled candidates from across the United States. As an SBA certified HUBZone small business, Blue Sky has a special interest in recruiting and hiring personnel who reside in HUBZones. To determine whether you reside in a HUBZone, visit http://map.sba.gov/hubzone/maps/ . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
