What are the responsibilities and job description for the Network Operations Center Engineer position at TeleTech?
Network Operations Center Engineer
Key Role :
Monitor and maintain mission-critical systems, enterprise services, and networking infrastructure across multiple physical sites and disparate networks. Serve as the Tier III support to escalate and resolve technical issues on operational network environments. Support problem management resolutions by tracking system-wide problems on operational networks and work with engineering support, including network engineering, systems engineering, catapult operations, and desktop engineering, to see problem troubleshooting through to resolution. Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance. Conduct firewall changes, create or troubleshoot F5 iRules, create and modify DNS entries, manage port security, and provide real-time monitoring of network systems and computer assets through SolarWinds. Log all incidents, requests, questions, tasks, and projects in BMC Remedy, apply thorough diagnostic techniques to identify problems, investigate causes, recommend solutions on the operational mission infrastructure, create and maintain comprehensive documentation for all troubleshooting procedures, and move or replace IT equipment to support office moves, new system requirements, and malfunctioning devices, as necessary. This position requires shift work, Thursday Friday, Saturday, Sunday, and Monday, 7 : 00 am to 3 : 00 pm.
Basic Qualifications :
- 3 years of experience with IT systems administration
- Experience with Windows server administration
- Experience with Active Directory and networking monitoring
- Knowledge of DoD IT security requirements, including installing patches or conducting STIG reviews such as YUM, Puppet, SCCM, or WSUS
- Ability to use, develop, and enhance the IT troubleshooting process
- Ability to analyze and refine standard operating procedures
- TS / SCI clearance
- HS diploma or GED
- Ability to obtain a Security CE, SSCP, CCNA Security, or GSEC Certification within 30 days of start date
Additional Qualifications :
Clearance :
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS / SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,400.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
EEO Commitment
We're an equal employment opportunity / affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
Salary : $60,400 - $137,000
