What are the responsibilities and job description for the Network Operations Center Engineer position at Encore Talent Solutions?
We are looking for 2 NOC Engineer's to join our team at Network Operations Center located in Ashburn, Virginia. If you are ready for the rewards, challenges and responsibilities that come with working in a high-energy, fast-paced environment, then read on!
One will work the 830am-5pm shift and one will work the noon-830pm shift.
About you:
The ideal candidate will have a minimum of 1.5 years of Network Operations Center or comparable technology experience, preferably with a Bachelor’s or Master’s degree in a related field. Vendor certifications and/or experience may be considered as an alternative to the degrees. This position is on-site at our Ashburn, Virginia location and cannot be done remotely.
The successful candidate will also have:
- Cisco Certified Network Associate (Compulsory), CCNP, CCIE etc.
- Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices
- A solid understanding of the OSI or TCP/IP model
- A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS, LDP, and VRFs strongly desired
- Excellent cross-team collaboration, technical skills, and clear communications are required
- Experience / knowledge on monitoring tools like SolarWinds, WhatsUp Gold etc.
- Good knowledge on SolarWinds tools NCM and NPM is a plus
- Flexibility to work on 24*7 environment
The primary roles and responsibilities you’ll have in this position:
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and coordination with partners on network optimization.
- Undertake data network fault investigations in network environments using information from multiple sources.
- Secure network systems by establishing and enforcing policies, defining and monitoring access
- To handle activation/installation/upgrade calls
- Provide remote troubleshooting and fault finding assistance and guidance if issues occur upon initial installation.
- Coordinate with vendors and update customer regarding network maintenances.
- Speak to customers via email and phone for requirements capture/update. Properly update notes to customer within given timeline.
- Proper coordination with vendors to resolve the issue, also, to initiate escalations as per the published Vendor SLAs and internal policies.
- Coordinate with vendor Service Managers proactively to maintain the network stability.
- The successful candidate will be able to understand and drive solid requirements and then use those to deploy, configure, test, and activate networks.
- Monitor customer network and coordinate proactively with customer and vendor to troubleshoot the issue(s).
- To prepare reports daily / monthly / quarterly and otherwise as required.
- Monitor video circuits on Nimbra Vision monitoring tool.
