LEAD TECHNICIAN - LEVEL 1

Position Title: Lead Technician- Level 1

Team: Integration

Manager: Installation Supervisor

Office Location: Wixom, MI, Grand Rapids, MI, Indianapolis, IN

Who We Are:

Bluewater Technologies is a top provider of cutting-edge audiovisual, retail, and event technology solutions. We excel in creating engaging and immersive experiences for clients across diverse industries. Our team is top notch and dedicated to delivering exceptional service and tailored solutions that meet the unique needs of every project. Join us and become part of an awesome company that values creativity, technical expertise, and customer satisfaction. We strive to make people smile!

Essential Job Duties: 

• Lead any size integration projects with multiple staff/sub-contractors and bring to 100% completion
• Forecast job needs including materials and manpower 
• Fully commission any system by themselves. This includes: 
  1. Setting audio levels and gain structure 
  2. Color balance displays 
  3. Resolution management 
  4. System operation testing 
  5. Flawless system after commissioning is complete
• Measure job completion readiness for engineering/programming team 
• Lead post project discussions as needed  
• Follow and enforce QAT process 
• Make recommendations based on applicable codes, standards and best practices during the installation of a project
• Call vendor tech support and start RMAs as required 
• Provide a daily job report to all necessary parties (if project lead) – this will provide status of the job, issues encountered, future parts needed, and hours required to complete the project
• Detailed and timely communication with project managers and install supervisor

Skills/Qualifications:

• CTS-I certification
• Advanced network knowledge 
  1. Mastery knowledge to setup Wi-Fi network that supports AV installation 
  2. Understanding of set up required for AV over IP devices 
  3. Set up large networks, Dante, static IP etc. 
• Works well under pressure and time sensitive initiatives 
• Ability to negotiate and resolve conflicts
• Committed to continuous self-development
• Advanced troubleshooting skills 
• Advanced rack skills 
• Installation of LED and Flat panel video walls 
• Advanced system commissioning 
• Biamp Tesira Forte online training certification 
• Crestron Toolbox online training course
• Crestron 101 training certification 
• Ability to load programmer provided control code 
• Ability to load device firmware and software 
• Ability to setup and load basic Biamp audio configuration
• Must have valid Crestron, AMX, Biamp, and Extron log in credentials 
• Possess a current valid driver’s license 
• Presentable and professional in appearance 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Basic physical stances and actions (sitting, standing, walking)
• Substantial movement of hands, wrists, and fingers for typing, filing, and writing
• Reaching above shoulder height, below the waist, and lifting up to 50 lbs. – proper lifting technique required
• Ability to sit in a stationary position for extended periods while using computer 

Bluewater Technologies Group, Inc. is a woman-owned business that is an Equal Opportunity Employer committed to creating a diverse, equitable, inclusive, and welcoming company culture. We do not discriminate against candidates and employees because of their gender, gender identity, race, disability status, ethnicity, national origin, age, sexual orientation, education, religion, veteran status, or any other protected status under the law. We are committed to building a work environment where everyone’s thoughts, ideas, and perspectives matter, while ensuring that all individuals are treated fairly, have access to the same opportunities, and are given the resources they need to succeed in their job, regardless of their background.