Business Development Manager

Position Overview:
We are seeking a detail-oriented and strategic Business Development Manager to join our Operations team. This multifaceted role involves key responsibilities within earned revenue grown and implementing the strategy of Total Quality Management (TQM) across our organization. The successful candidate will play a critical role in vendor and client relationships. This position involves collaboration across departments and requires a proactive approach to managing tasks as the organization’s needs evolve.

Key Responsibilities:

• Earned Revenue Growth
• • Develop and execute strategies to maximize revenue from facility activations, rentals, and sports training programs.
  • Identify and pursue new earned revenue opportunities, including partnerships with local businesses, schools, and organizations that align with BGCSM’s mission.
  • Research and analyze market trends to uncover potential revenue streams and innovative uses for BGCSM facilities.
  • Manage and optimize pricing structures, ensuring competitiveness while maintaining alignment with revenue goals.
• TQM (Total Quality Management) Implementation
• • Lead the integration of TQM principles across revenue-generating activities to enhance operational efficiency and client satisfaction.
  • Establish clear quality benchmarks and performance metrics for rental operations and sports training rentals.
  • Facilitate cross-departmental collaboration to ensure consistency and alignment with BGCSM’s quality standards.
  • Conduct regular evaluations of facility operations and client interactions to identify improvement opportunities and ensure continuous growth.

Additional Responsibilities:

• Client Relationship Management

• • Act as the primary liaison for rental clients, ensuring excellent customer service and fostering repeat business.
  • Build and maintain long-term relationships with clients, ensuring alignment between BGCSM services and client needs.

• Vendor Management

• • Identify, evaluate, and manage relationships with vendors and service providers to support facility activations, rentals, and sports programs.
  • Negotiate vendor contracts to ensure cost-efficiency and alignment with BGCSM’s operational goals.

• Administrative Duties

• • Handle administrative responsibilities related to facilities, including contract management, billing, and reporting.
  • Maintain accurate records of rental agreements, client interactions, and revenue data.
  • Create and present regular performance reports to leadership, highlighting key metrics, opportunities, and challenges.

• Collaboration and Coordination

• • Work closely with internal teams, such as program directors, facilities management, club staff, and marketing, to align revenue activities with BGCSM’s mission and goals.
  • Coordinate with facilities/club staff to ensure spaces are prepared, safe, and fully equipped for rentals and events.

• Strategic Planning and Reporting

• • Develop a comprehensive business development plan, including strategies for new revenue streams, client acquisition, and facility utilization.
  • Regularly track and report on revenue performance, client acquisition, and new opportunities to leadership.

• Marketing and Outreach

• • Lead marketing efforts to highlight BGCSM’s facilities and services, leveraging social media, email campaigns, and community outreach.
  • Develop promotional materials that showcase BGCSM’s spaces and their versatility for various uses.

Qualifications:

• Bachelor’s degree in a relevant field a plus
• Proven experience in project management a plus.
• Strong written and verbal communication skills required.
• Excellent organizational and project management skills, with a keen attention to detail.
• Ability to work collaboratively in a team-oriented environment and communicate effectively with diverse stakeholders.