Staffing and Scheduling Specialist

Creating Awesome Experiences…it’s why we get out of bed in the morning.

Kick-Ass Catering…it’s what we do, and what we’ve been doing for more than 50 years.

And if we’ve learned one thing during that time,

it’s that catering is so much more than providing incredibly tasty food.

To be the BEST, we need the BEST, and that means we need teammates who are:

Passionate

Poised

Positive

and who Put People First

We don’t care who you are or what your area of expertise is. If you have passion and

love working with an incredible team, you’ve come to the right place.

This is Butler’s Pantry.

And we are looking for someone knows how to influence people and who has a mind like a steel trap to be our Staffing & Scheduling Specialist.

This person might also identify as a:

Problem Solver

Phone-a-holic

Puzzle Master

Shameless Persuader

The Staffing & Scheduling Specialist is responsible for staffing more than 800 full-service events per year. Let that number sink in for a moment…and while doing that, also consider that it equates to more than 50,000 hours worked by over 300 full-time, part-time and seasonal employees. This position is crucial to the success of Butler’s Pantry, but is not for the faint of heart. Event staffing is tracked and organized using NOWSTA, a hospitality scheduling and time-keeping application, but this person must also be willing to go old-school by, picking up the phone, emailing and texting employees to staff the events.

Your COMMITMENT to us:

KEEP IT STEADY (The necessary stuff)

• Manage the staffing for all Butler’s Pantry events, including:
• • Utilizing NOWSTA, as well as other appropriate channels, to review, organize, request, and confirm employees to fill requested roles, based on their availability, skills and preferences.
  • Working with the Service Team to maintain the employee database in NOWSTA, including employee attributes that are beneficial to appropriate staffing positions, such as employee skills and position capabilities.
  • Communicating with the Sales, Events, and Culinary Teams regarding requested roles and details about employees required for events.
  • Maintaining knowledge of Butler’s Pantry event staff capabilities to optimize placement of event staff.
  • Running weekly staffing meetings and taking notes from other departments to make staffing updates.
  • Working with the Sales Team to identify critical days well in advance where shortages may occur, and work with the Chief Financial Officer to create and deploy strategies to overcome these shortages.
  • Maintaining relationships with various contract employee agencies to utilize contract workers to fill event shifts when appropriate.
  • Generally working Tuesday through Saturday to both staff in advance and manage event updates in real-time.
• Maximize the engagement of the Event employees, by:
• • Determining the most successful communication methods to convey available event shifts to Event Employees.
  • Communicating with Event employees to update and maintain their availability and preferences within NOWSTA.
  • Meet Employee event acceptance thresholds set by the Leadership Team, to utilize all available Event Employees.
  • Utilizing reporting and data in NOWSTA to provide strategic information to the Chief Financial Officer and Leadership Team about the event team shift load.
  • Research and develop new strategies (or software opportunities) to achieve maximum efficiency in the scheduling of Event Employees.

LEAD BY ACTION AND EXAMPLE (The stuff that makes an impact)

• Be a MIBE (Make It Better Everyday) Leader.

• Set an example for and support all team members.

• Model appropriate behavior and encourage team members to follow suit.
• Support a climate that attracts, retains and motivates top quality service staff employees.
• Act as an ambassador of the Company by sharing the Company’s core values, vision and direction with others.

Additional Qualifications and Requirements:

This position is perfect for someone that is self-motivated to achieve set targets and goals that visibly impact the success of the Company. It also requires the following competencies for success:

• Proven experience in scheduling, logistics, or a related field
• Exceptional organizational and time-management skills
• Strong communication and interpersonal abilities
• Familiarity with scheduling software and tools
• Ability to adapt quickly to changing priorities and work in a fast-paced environment
• Detail-oriented and capable of managing multiple tasks simultaneously
• Commitment to work a flexible and sometimes non-traditional schedule
• Computer proficiency, including Microsoft Teams, Outlook, Word and Excel
• Strong work ethic

Our PROMISE to you:

Traditional Benefits:

• Competitive Compensation
• Health & Dental Coverage
• Voluntary Vision, Short-Term Disability, Life Insurance Plans
• Employer-Paid Long-Term Disability and Life Insurance Plans
• Employer-Paid Employee Assistance Plan (EAP)
• Immediate access to paid-time off (including new parental leave) that accrues based on tenure
• Voluntary Flexible Spending Account & 401K with Employer Match

Non-Traditional Benefits:

• Flexible Hours (business driven)
• Ability to work remotely, occasionally & when appropriate
• Team Bonus Structure
• Daily Team Lunch

Cultural Benefits:

• A dedication to MIBE – Finding ways to Make It Better Everyday
• An effort to create true Work/Life Integration for all Team members
• Leadership expectations in every position
• Regular Employee Appreciation events (Happy Hours, Coffee Trucks, Spirit Days, Donut Parties, Holiday luncheons…)
• A focus on creating opportunities for all – team members, community partners & vendors included.