What are the responsibilities and job description for the Teller position at Byron Bank?
A Teller with Byron Bank is the most visible employee in the bank. They process customer transactions efficiently and accurately be it a deposit, loan payment, or cashing a check. They actively listen to customers and meet their needs by completing the transaction or referring them to another department. They provide outstanding customer service.
Job Focus:
- Process a variety of customer transactions including:
- Processing checking and savings deposits, verifying contents being deposited for correct titling and having proper endorsements.
- Processing checking and savings withdrawals, verifying withdrawals for proper titling and endorsements, obtaining and documenting current identification, and verifying balances.
- Processing loan, credit card, and real estate tax payments.
- Completing transfers between accounts.
- Issuing cashier checks, money orders, gift cards, and license stickers.
- Process and log mail, night drop, and courier bags.
- Watch for and identify counterfeit currency and fraudulent checks.
- Answer account questions.
- Scan and proof work for all departments.
- Read, understand, and follow Bank Secrecy Act (BSA) policy to include currency transaction reporting, monetary log reporting, and customer information program.
- Listen for opportunities to add additional products or services during transaction processing and refer to the corresponding department.
- Complete required training assigned by Compliance, Human Resources, or BSA departments.
- Other related duties as assigned.
Responsibilities and Objectives:
- Balance teller window daily at the end of each business day.
- Follow bank policies and procedures.
- Engage in conversations to address current and future needs of our customers.
- Communicate through telephone and email.
- Build and sustain effective working relationships with co-workers.
- Communicate with Manager, identifying challenges and helping eliminate obstacles.
- Proactively engage in bank and community events.
Expected Outcomes:
- Balancing 100% of days scheduled to work.
- Over and short balance of zero.
- Process equal share of teller transactions.
- Refer products and services, number to be established by Branch Manager.
Required Competencies:
- Face to face interactions
- Effective communicator
- Accountability mindset
- Strong work ethic
- Highly responsive
- Strong relationship builder
Required Knowledge, Skills, and Abilities:
- High school diploma or the equivalent.
- Ability to lift and move 40 pounds.
- Ability to stand for up to 9 hours.
- Familiarity with computers, including Microsoft Office products.
- Consistent use of a computer for up to 9 hours.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) 3% Match
- Health savings account
- Life insurance
Job Type: Full-time