What are the responsibilities and job description for the Front Office Manager position at Candlewood Suites?
Job Summary
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team. The ideal candidate will be responsible for ensuring exceptional guest experiences while managing front office staff and coordinating hotel services. This role requires strong leadership skills, excellent customer service abilities, and a passion for hospitality.
Duties
- Supervise and train front desk staff to ensure high standards of customer service and guest relations.
- Manage daily front office operations, including check-in/check-out procedures, reservations, and night audits.
- Handle guest inquiries, complaints, and requests with professionalism and efficiency.
- Maintain accurate records of room availability, rates, and occupancy.
- Collaborate with other departments to ensure seamless guest experiences.
- Implement policies and procedures to enhance operational efficiency.
- Monitor performance metrics and provide feedback to staff for continuous improvement.
- Ensure compliance with safety and security protocols within the hotel environment.
Experience
- Proven experience in a front desk or guest services role within the hospitality industry is essential.
- Strong knowledge of hospitality management practices and hotel operations.
- Excellent phone etiquette and communication skills, both verbal and written.
- Multilingual abilities are a plus, enhancing guest relations with diverse clientele.
- Familiarity with hotel management software is preferred but not required.
- A background in night audit processes is advantageous.
Join our team as a Front Office Manager where you will play a crucial role in creating memorable experiences for our guests while leading a dynamic team in the heart of our hospitality operations.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Louisville, KY 40213 (Required)
Ability to Relocate:
- Louisville, KY 40213: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17
