Public Transportation Travel Trainer

WHO WE'RE LOOKING FOR

Are you passionate about empowering individuals with disabilities and seniors to live more independent lives?

The Public Transportation Travel Trainer reports directly to the Director, Eligibility, Training and Customer Management. The position is responsible for the formulation, implementation, and training for the fixed route bus training program for seniors and persons with disabilities who primarily use paratransit programs or do not meet the eligibility requirements to use MetroAccess, CapMetro’s paratransit provider. This position is also responsible for providing consultation and assistance with paratransit eligibility evaluations, assessments, and monitoring of ridership trends to assist CapMetro in the provision of transportation services in accordance with the American with Disabilities Act (ADA) and other applicable state and federal regulations.

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Provide classroom, one-on-one, and individualized training for planning, boarding, riding and navigating public transit system and conduct ridership surveys to determine the success of the training.
• Recruit, screen, and assess MetroAccess applicants, monitor and provide continued status updates for current paratransit participants.
• Perform administrative support function for maintaining consistent documentation of training records to ensure customer confidentiality.
• Develop and provide CapMetro and MetroAccess with training aids, manuals, and other training materials; provide evaluation and service coordination.
• Provide staff with initiatives to increase accessibility of regular fixed route services to individuals with public transit accessibility challenges to assure compliance with applicable federal, state and local regulations.
• Assist with establishing and maintaining documentation, processes, and procedures related to travel training, eligibility, and pathway assessment departments as necessary.
• Develop workshops and other special events to introduce customers and professionals in the community to accessible public transportation resources and services relevant to seniors and customers with varying disabilities.
• Represent CapMetro effectively when teaching or communicating with internal and external customers.
• Assist with training of volunteers and coordination of clients into the Metro Ambassador program as needed.
• Provide daily, weekly, quarterly, and annual documentation and reports as necessary.
• Work outside in all types of weather and over all types of terrain.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned.

WHAT YOU BRING

• Bachelor’s degree in Education, Social Sciences, Rehabilitation, Orientation and Mobility, or related field. Related experience may be substituted on a year for year basis up to four (4) years.
• Four (4) years’ experience working directly with cognitive and/or mobility impaired individuals in the community.
• Experience in interpreting and applying federal and state transportation and accessibility regulations to include ADA compliance.
• Experience in developing, delivering, evaluating, and reporting results of training curriculum for classrooms, small groups or individuals is preferred.
• Experience in assessing individual’s functional abilities to perform transit related tasks is preferred.
• Strong PC skills, including experience using email, word-processing, spreadsheet and database software.
• Bilingual (English/Spanish) preferred.
• Orientation and Mobility certification preferred.
• Valid Texas Drivers License.

Knowledge, Skills and Abilities:

• Knowledge of transportation regulations and accessibility challenges for individuals with disabilities.
• Knowledge of varying disabling conditions including cognitive, physical, and psychological.
• Knowledge of the Americans Disability Act (ADA) and other federal, state and local laws
• Knowledge of local traffic rules and regulations; as well as the local public transportation system and service area.
• Ability to use public transportation.
• Ability to physically navigate extended distances with varied terrain and weather.
• Ability to physically assist clients in utilizing public transit as needed during training.
• Ability to work in a flexible schedule environment, including evenings and weekends, and in a variety of weather conditions.
• Excellent oral, written and interpersonal communication skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature. Incumbent must be able to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use and horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.

Mobility Status:

As a Stationed position, the incumbent is expected to be assigned an individual workspace. Expected to work in the office 4 days a week. This role is based in Austin, Texas and requires relocation to the Austin, Texas area prior to start date.

WHAT’S IN IT FOR YOU

• Share in meaningful work with diverse, collaborative and innovative teams whose focus is to modernize public transportation and improve how we serve our customers and team members.

• Utilize our free and reduced fare transit service to get to the office and then plan to hit the gym and work with our onsite trainers (for free), before heading back home.

• Improve your productivity and enhance your work/life balance by taking advantage of one of our flexible work options.

…and much more!

WHAT YOU SHOULD KNOW

CapMetro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. We encourage people with disabilities and from other diverse backgrounds to apply for Capital Metro vacancies. CapMetro makes hiring decisions based solely on qualifications, merit, and organizational needs at the time.