Capital On Tap Jobs

📈Check out the. development opportunities. in the Specialist Support  team. 🏡🏢This is a Hybrid role, the Specialist Support team works from our Cardiff City Centre Offices 3 days per week. Hours are Monday - Friday 9am-6pm. What You’ll Be Doing. You'll be doing important work as a Vulnerability Officer, providing specialist support to customers who need extra care and attention. You'll conduct vulnerability assessments, review customer account...

📈Check out the. development opportunities. in the Customer Support team. 🏢This is an office-based role, the Customer Support teams work from our Cardiff City Centre Office. What You’ll Be Doing ✨. You’ll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don’t want to get in the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they n...

📈Check out the. development opportunities. in the Customer Support team. 🏢This is an office-based role, the Customer Support teams work from our Cardiff City Centre Office. What You’ll Be Doing ✨. You’ll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don’t want to get in the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they n...

📈Check out the. development opportunities. in the Fraud team. 🏡🏢This is a Hybrid role, the Fraud team work from our Cardiff Offices 3 days per week. What You’ll Be Doing. In this role, you'll help investigate alerts and make decisions to spot new fraud trends. You'll also manage cases, which could involve chatting with customers or fraud victims to complete your investigation. Since fraud can happen anytime, day or night, we need to be ready t...

📈Check out the. development opportunities. in the Fraud team. 🏡🏢This is a Hybrid role, the Fraud team work from our Cardiff Offices 3 days per week. What You’ll Be Doing. In this role, you'll help investigate alerts and make decisions to spot new fraud trends. You'll also manage cases, which could involve chatting with customers or fraud victims to complete your investigation. Since fraud can happen anytime, day or night, we need to be ready t...

📈Check out the. development opportunities. in the Fraud team. 🏡🏢This is a Hybrid role, the Fraud team work from our Cardiff Offices 3 days per week. What You’ll Be Doing. The primary role of the Team Leader will be to support the Senior Fraud Manager in driving the performance and development of team members in a supportive, transparent and accountable environment. Your success is the success of the members of your team in aggregate, as measur...

📈Check out the. development opportunities. in the Specialist Support team. 🏡🏢This is a Hybrid role, the Specialist Support team work from our Cardiff Office 3 days per week.Initially, you will be required to work 5 days a week whilst you undergo training. What You’ll Be Doing. The Senior Specialist Support Officer is a new and pivotal role within our team, designed to provide enhanced support for vulnerable customers and high-risk accounts. Th...

📈Check out the. development opportunities. in the FinCrime team. 🏡🏢This is a remote position based in the UK. What You’ll Be Doing. The main role of the Team Leader is to assist the Fincrime Manager in guiding and developing remote team members. This includes focusing on investigations and transactional monitoring in a financial crime role. Your success will be reflected in your team's overall performance, satisfaction, and wellbeing. ✨Respons...

📈Check out the. development opportunities. in the Real Time Analyst Team. 🏡🏢This is a Hybrid role, the Real Time Analyst team works from our Cardiff City Centre Offices 4 days per week. (Initially 5 days whilst undergoing training). What You’ll Be Doing. In this role, you will ensure agent schedules align with planned service levels, proactively manage off-phone activities, and track absence and lateness reports for Team Leaders. Additionally,...

What does progression look like at Capital on Tap. Click. here. to find out. 🏡🏢This is a Hybrid role, the Quality Assurance team work from our Cardiff Office 3 days per week. Please note, your first 3 months will be 5 days a week whilst you carry out training. You will need to be within a commutable distance from the Cardiff Office. Quality Assurance Officer at Capital on Tap. The Quality Assurance Officer will be responsible for keeping our Fi...

📈Check out the. development opportunities. in the Disputes team. 🏡🏢This is a Hybrid role, the Disputes team work from our Cardiff City Centre Office 3 days per week. What You’ll Be Doing. This is an exciting and challenging position for a highly motivated, customer-focused, and confident individual who is looking to be part of a high-growth financial services business. Reporting to the Disputes manager you will be part of a busy team responsib...

📈Check out the. development opportunities. in the Collections team. 🏡🏢This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week. During your first 3 months you’ll be required to work 5 days a week in the office whilst you complete your training. Shifts. You’ll be part of our Midnight team, servicing a mixture of our UK & US customers. You’ll work Monday-Friday 3:30pm to midnight. Your training will be...