What are the responsibilities and job description for the Operations Specialist position at Capital Waste Services?
Based in Columbia, CWS is a leading provider of waste management services throughout South Carolina, Georgia, Tennessee, Virginia, & Florida. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. If you are passionate about helping others and seeking a challenging and interesting position, apply today!
The Operations Specialist will coordinate the activities of drivers to maximize productivity, while assuring prompt and effective service to customers.
MINIMUM REQUIREMENTS:
Education: High School Diploma, GED and/or equivalent work experience
Years of Experience: One year of relevant customer service or operations experience; waste industry experience preferred
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Assign call in accounts, missed stops and new customers to drivers based upon designated route and driver location
- Courteously interact with customers and/or the general public
- Update, prepare, and dispense the daily route schedule
- Report driver problems to appropriate department or supervisor for resolution
- Maintain dispatch or service log to document pick-ups (i.e. scheduled, missed and extra) route completions, and driver locations
- Data input for route statistics and missed pickup tracking
- Back of any vacancy for dispatch
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to ensure productivity by reaching and/or exceeding company established goals through successful routing of company assets
- Ability to manage multiple tasks and complete assignments in a timely manner
- Basic computer skills required for inputting and retrieving data reports
- Effective interpersonal skills relating to good customer service and communication with employees (drivers)
- Knowledge of the routing system, or ability to learn the routing system
- Understanding of the routes and layout of the city
- Knowledge of reasonableness of the data and analysis of results
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
- Usual office equipment including computer, phone, fax machine, copier and calculator
- MS Office including Word, Excel and Outlook
- Company information systems applications
WORK ENVIRONMENT:
- Usual office environment
TYPICAL PHYSICAL DEMANDS:
- Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management
- Ability to use a computer and related devices, such as keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation
- Possess speaking skills and hearing ability to interact with customers on the telephone
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Ability to Relocate:
- Aiken, SC 29801: Relocate before starting work (Required)
Work Location: In person