Service Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES   may include any/all of the following:

• Dispatches technicians.
• Supply job packets to all appropriate technicians.
• Identifies and resolves errors promptly.
• Distributes information to all appropriate technicians and departments in a timely manner.
• Notifies technicians of any last-minute changes through texting or phone calls.
• Assists Company personnel as needed.
• Researches and resolves problems and questions or properly refers them to the appropriate manager.
• Maintains the Company’s professional reputation.
• Ensures that work areas are clean, secure, and well maintained.
• Completes special projects as assigned.
• Attends meetings as required.
• Track employee hours worked and employee time off for entry into the HRIS timekeeping system.
• Answer telephone calls during the work shift from field personnel reporting their hours worked.
• Must be connected to the HRIS system and available to take calls from field personnel for the entire shift.
• Verify field personnel work tickets have been received into the HRIS system and completed correctly; start and end times recorded, work tickets signed by customer, and materials used are included.
• Verify work hours submitted by field personnel using GPS records; adjust submitted time as necessary.
• Verify daily attendance and hours worked for all assigned field personnel.
• Record and hold annual Reviews for field personnel 
• Compile and submit scheduled attendance report to designated departments.
• Provide attendance/timecard information to supervisors, fellow workers, and subordinates when required.
• Stay informed, keep up with, and apply the company policies and rules that affect timekeeping.
• Work directly with the payroll specialist to ensure accuracy of daily digital timecards for every employee.
• Use Microsoft Excel to compile and format attendance related reports.
• Additional duties or projects as assigned.

EDUCATION AND EXPERIENCE

• High school education/G.E.D.
• Mechanical contracting background.
• Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, and other office procedures and terminology.

LANGUAGE SKILLS

• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to effectively present information in a one-on-one setting to members of management and fellow employees.
• Ability to write legibly for form completion.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Bilingual in Spanish is preferred but not required.

QUALIFICATION STANDARDS

• Ability to perform essential job functions consistent safely and successfully with ADA, FMLA, and other federal, state, and local standards/requirements.
• Ability to meet and maintain all qualitative and/or quantitative productivity standards.
• Ability to maintain reasonably regular and punctual attendance consistent with ADA, FMLA and other federal, state, and local standards/requirements.
• Compliance with all personnel policies and practices.
• Ability to comprehend and carry out safety sensitive duties according to company policies, procedures, and safe work practices.
• Ability to perform simple cognitive tasks such as reasoning, planning, multitask, simple mathematics, and Teamwork (able to handle conflict or disagreements appropriately).