What are the responsibilities and job description for the Patient Services Specialist-Eastover position at Carolina Asthma & Allergy Center?
General Summary: A non-exempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.
Essential Job Responsibilities:
- Patient Check-In including reception, collecting of co-pays, past due balances, registration, updates, etc.
- Verify vaccine reorders.
- Run daily reports at the end of the shift (balancing monies, charges and kept appointments.
- Daily count and reconciliation of Petty Cash.
- Patient Check-Out including, overview of charges, scheduling follow-up appointments, collecting of self-pay balances, etc.
- Accept charges in EHR, verify the number of units, diagnose codes, and rending.
- Monitor patients waiting area to avoid excessive wait times.
- Advises nurse(s) of patient additions/deletions to schedule.
- Insurance verification (verify insurance with patient, obtaining insurance cards and make copies).
- Create patient appointment reminder calls.
- Answers patient questions and concerns by providing accurate and helpful information.
- Answers/Screens/Forward incoming calls.
- Open, sort, deliver and collect mail.
- Educates patients on shot room protocol.
- Ensure patient waiting area neat and organized.
- Assist with scheduling, canceling, and rescheduling of patient appointments as needed.
- Work miscellaneous project(s) as directed by management.
- Additional duties for outlying staff: Handling medical record responsibilities, electronic faxes, document scanning, consult letters, and maintaining petty cash and receipts.
- Overtime may be required occasionally.
- May require travel to various locations as needed by management.
- Other duties as assigned.
Education: High school diploma or equivalent.
Experience: One year of experience in customer service or reception, preferably in a health care environment.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- EHR systems: 1 year (Preferred)
Work Location: In person
Salary : $15 - $19
