JOB SUMMARY. The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES. Greets all walk-in customers in a professional and c...
JOB SUMMARY. The Parts Manager is responsible for assisting Metal Technicians and Estimators with parts procurement for repairs of damaged vehicles. Responsibilities include ordering parts, checking-in received parts, delivering parts, and/or picking-up parts from suppliers/vendors, returning parts and ensuring all parts are tracked in CARSTAR’s management system. DUTIES / RESPONSIBILITIES. Responsible for all parts purchases/orders, handling of ...
JOB SUMMARY. The Production Manager is responsible for assigning repair work to technicians and managing the production of workflow to complete vehicle repairs within expected target dates. Ensures safety of repairs that achieves CARSTAR’s productivity, profitability, and quality standards. Manages production employees and helps drive continuous improvements in the production process. DUTIES / RESPONSIBILITIES. Responsible for achieving productio...
JOB SUMMARY. The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction. DUTIES/RESPONSIBILITIES. Greet customers promptly and in a timely manner to accurately determine customer...
JOB SUMMARY. The metal Technician is responsible for making repairs to all assigned vehicles, restoring them to pre-accident condition in accordance with industry standards and factory specifications. DUTIES / RESPONSIBILITIES. Repair damaged vehicles using technical information sheets following APS (Advanced Process Solutions) in accordance with repair orders (RO). Makes “repair or replace” decisions concerning safety, costs and cycle time. Remo...
