Member Service Representative

POSITION SUMMARY:

The primary responsibilities of a Member Service Representative are to assist members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. Contribute to member satisfaction and retention. Expand member relationships by identifying and meeting members' needs by effectively cross selling all Cascade FCUs products and services. Provide accurate routine member transactions in accordance with Cascade FCUs policy.

ESSENTIAL FUNCTIONS:

• Assists potential borrowers with completion of initial loan applications; reviews submitted applications for accuracy and completion, requesting additional information or detail as needed.
• Verifies information and financial history provided; acquires borrowers credit reports from major credit reporting bureau(s).
• Submits application to credit analysts or, when appropriate, examines application and creditworthiness of potential borrower; determines or makes recommendations regarding approval or denial/modification of requested loan.
• Ensures loan agreements are completed according to policy; calculates and explains payment schedules.
• Explains different lending and credit options and bank products to potential and current clients.
• Maintains credit and lending records and files.
• Maintains a robust referral network in the local banking community with builders, real estate agents, and other related businesses.
• Provide high priority to member satisfaction; act in accordance with Cascade FCUs expectations.
• Report to work on time, as scheduled, and abide by Cascade FCUs Policy concerning attendance and truancy.
• SAFE Act Compliance, MLO registration, and NMLS registration.
• Assist with branch balancing and calculating the end-of-day totals.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• One-year experience in a service-oriented capacity, cash handling experiences preferred.
• High School Diploma or GED equivalent.
• License or certificate: Must be bondable.