What are the responsibilities and job description for the North Central Receptionist position at Catholic Charities Serving Central Washington?
Job Details
Description
Wage: $18.02-$21.20 per hour
Schedule: Monday - Friday, 8 am to 5 pm
Benefits:
- Health insurance
- Flex Spending Account
- 403(b) Retirement
- Education Assistance Program
- Paid Holidays
- Vacation & Sick Leave
- Employee Assistance Program
- Additional Voluntary Benefits
- Longevity awards
Position Summary:
The North Central Receptionist will provide support to the Agency by answering and transferring all incoming agency calls, greeting and directing visitors, including clients experiencing behavioral health issues and attending professionals to the crisis reception area, offering efficient and caring service to all callers and clients, to relay accurate and timely information to staff and to complete work in a timely, professional fashion according to Agency standards.
Responsibilities:
Provide clerical support for all Agency departments
- Maintain broad understanding of agency programs and current staff in order to best direct clients and visitors
- Answer all incoming agency calls, transfer to correct staff person, and relay messages as needed, follow confidentiality and HIPAA protocol at all times
- Greet and refer all clients/visitors to appointments and meetings
- Monitor children in waiting area to prevent noise and traffic in halls
- Stay up-to-date on schedule of staff who are on/off duty or on vacation/sick leave
- Receive and distribute incoming mail and faxes accurately to all Agency Departments
- Prepare and meter all outgoing mail and deliver to post office drop box
- Complete monthly postage report
- Assemble Agency brochures as needed
- Check all equipment to ensure readiness for use (including stocking paper, toner, etc.)
- Collect and receipt donations
- Hand out applications and vouchers for assistance from agency programs.
- Perform front desk opening and closing procedures per protocol manual
Maintain positive, outgoing team atmosphere towards staff and clients
- Greet clients and staff in a professional, friendly and attentive manner
- Be professional, yet assertive with clients (ie, payments, confidentiality, waiting area rules,)
- Keep all personal information regarding self/clients/staff in confidence at all times
- Answer phones promptly and cordially
- Ensure that noise level in reception area is kept at a low level
- Be flexible to meet the requirements of the position
Perform other duties as assigned
Qualifications
Job Requirements:
The following requirements are those that are normally required for the performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.
Physical Requirements:
This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.
Non-Physical Requirements:
Education
- High school diploma or equivalent required
- Associate degree or business school training preferred
Experience
- 2 years experience in a receptionist or secretarial position in a medical or behavioral health setting
- Experience with individuals experiencing varying levels of behavioral health concerns
Special Skills
- Pleasant, professional, welcoming and friendly demeanor with staff and clients
- Bilingual (English/Spanish) required
- Detail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multiple task management
- Computer word processing using MS Word
- Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator
- Ability to maintain a positive, team-oriented service attitude toward clients and staff at all times
- Ability to stay calm, composed and respond appropriately to individuals in crisis
Licensure, Registration, Certification
- Valid Washington State driver’s license and motor vehicle insurance that meets the minimum coverage levels required by the State of Washington
Employment is conditional upon:
- Being cleared by criminal background check and fingerprinting when required
Salary : $18 - $21
