Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!

The Release of Information (ROI) Specialist is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to our customers and patients. This position must, always, safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all requests follow the organizations policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with several departments, agencies, patients, etc., and must uphold the highest level of professionalism and customer service at all times.

Position Overview:

• Process all incoming requests for medical record via mail, phone, fax and email.
• Maintain skills and knowledge of release of information laws (state and federal)
• Answer telephone calls and department emails promptly and courteously.
• Assist patients/customers with requesting medical records assistance as needed.
• Communicate effectively with co-workers, patients and customers.
• Pays close attention to details (PHI, Policies, ROI, etc)
• Works well as a team player

Minimum Qualifications:

Requirements:

Education - High School Diploma or GED required, Associates Degree preferred; or formalized medical record technician training preferred.

Experience - Minimum of one (1) year experience in electronic medical record environment or related activities involving production work, use of computer and familiarity with health information management. Licensure - RHIT preferred.

Physical Requirements - The position requires a high degree of mental and visual concentration. Some lifting requirements. Requires long period of sitting, with repetitive motion.

• = Essential functions

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.