Summary. JOB DESCRIPTION. This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction. The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilt...
Summary. JOB DESCRIPTION. This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction. The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilt...
SUMMARY An offline file clerk is responsible for verifying, creating, applying, and balancing error files. They resolve issues related to these files and prepare client documents for storage. ESSENTIAL FUNCTIONS. Maintains confidentiality of CDS Global and its clients’ proprietary information. Balances all incoming transactions. Runs attended or unattended mode according to size. Analyzes error notices and corrects errors. Communicates with Accou...
Summary. JOB DESCRIPTION. We’re hiring a DevOps Engineer to help us solve problems, ease the burden of many manual tasks taken on from developers, deploy code, and manage operations as we grow our new platform. The ideal candidate has experience across the full stack and is a self-starter who loves to code and is strong in Amazon Web Services (AWS). The DevOps Engineer will develop and maintain infrastructure via automation. They will maintain ap...
Job Description. The Global Senior Product Marketing Manager will lead all marketing efforts for CDS Global’s product portfolio across the enterprise, which includes the full customer subscription experience. You’ll work closely with cross-functional teams in the US and globally to lead, develop, and execute go-to-market strategies as well as market and competitor research. Making the complicated world of subscription and member management and bi...
Job Description. Provides consultation for CDS Global conversion clients regarding CDS Global procedures, reports and processes. Consults with CDS Global account team and other department managers on most effective way to interact with client. Responsible for conversion documentation. Essential Functions. Maintains confidentiality of CDS Global and its clients’ proprietary information. Consults with new clients during the conversion process on CD...
Summary This position is for bilingual Customer Service Representatives fluent in English and Spanish. The key responsibilities include handling customer inquiries, providing exceptional service, processing payments, updating accounts, and engaging in up-selling through various communication channels such as phone, email, and chat. The company offers computer equipment and paid training. The work can be performed remotely or in one of our facilit...
SUMMARY This role involves compiling and reconciling electronic data and deposit files for multiple clients, ensuring all data and deposits are balanced. Additionally, the position requires handling various levels of data entry keying functions and transactions that necessitate complex processing skills, training, experience, and accuracy. The job requires attention to detail to manage and balance electronic records and transactions effectively. ...
Summary This position is for bilingual Customer Service Representatives fluent in English and Spanish. The key responsibilities include handling customer inquiries, providing exceptional service, processing payments, updating accounts, and engaging in up-selling through various communication channels such as phone, email, and chat. The company offers computer equipment and paid training. The work can be performed remotely or in one of our facilit...
