Family Service Counselor

Description

Job Summary:

Since 1929, Cedar Memorial has attracted exceptional sales professionals that are service-minded, self-motivated, and performance-driven. Cedar Memorial is now accepting applications for a full-time Family Service Counselor to join our sales team! This is a rare opportunity for a rewarding career. 

You will join an organization of Associates dedicated to providing care, compassion, and quality at every turn. So, if you have an entrepreneurial spirit and are looking for a rewarding career, our training program will equip you to be a knowledgeable, productive, and successful professional.  

Duties/Responsibilities:  

• Secure and schedule appointments with families seeking pre-planning opportunities and assist in finalizing pre-funding for funeral, cremation, and cemetery arrangements. 
• Effectively conducts appointments and presentations about both funeral and cemetery service and merchandise selections. Those we are honored to serve are provided thorough and accurate education about the many options available, including related prices and payment options. 
• As scheduled, serves as the first resource for all calls and walk-in inquiries. Provides appropriate outreach to inquiries in a manner that exceeds customer expectations. 
• Compassionately assists family members of the deceased to complete the authorization for interment promptly and accurately.  
• Offers cemetery interment rights, memorial markers, space reservations, and other related cemetery selections. Inquires regularly with all assigned families for customer satisfaction and the identification of further opportunities to assist. Regularly assists with the design and sale of bronze memorial markers. 
• Provide empathetic cemetery services to bereaved family members and friends of the deceased and future follow-up to establish positive rapport. 

Requirements

• Associate's degree preferred; High School or GED required.
• Two or more years of previously successful full-time sales or customer service experience is required.
• Valid Iowa Driver’s License and a safe driving record. Must maintain a safe driving record in accordance with Cedar Memorial’s insurance policy.
• Before any sales activities, a Family Service Counselor must obtain a pre-need sales agent license issued by the Iowa Insurance Division. Sales activities include but are not limited to advertising, selling, promoting, or offering to furnish pre-need or pre-paid cemetery/funeral merchandise or services (as further outlined in Iowa code 523A, 523I, and Iowa Administrative Rules 191.100).
• Within 24 months following the issuance of the pre-need sales agent licensed by the Iowa Insurance Division, a Family Service Counselor shall begin the process of receiving CPC certification from the National Funeral Directors Association.

Compensation: For the first six months of training, fixed pay is offered. After six months, the position is paid 100% commission, with unlimited earning potential.