What are the responsibilities and job description for the Documentation Specialist position at CEIS | Rayne?
Rayne is an award-winning Recruitment Agency Focused on Supplying Niche candidates across multiple industries. We work with some of the largest companies on the Fortune 100 List as well as many small to mid-size companies. Our consultants and contracted employees work across the United States. We have offices in TX, LA, NM, VA with more to come in the future.
Details:
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Details:
- Until June 2026
- Technical Writer 2 - Official Title
- 600 18th St N, Birmingham, AL 35203
- Alabama Power Corp HQ
- This is hybrid, in office Tuesday-Thursday at APC downtown headquarters
- Resume Submission End Date: 2/21/2025
Position Overview
As part of the Southern Company Power Delivery Data Analytics team, the Communication and Documentation Specialist serves a multifunctional role focused on internal communications and technical documentation and supports existing internal communications and documentation team.
Key Responsibilities
- Compose and review technical documentation and user guides for internal software applications and analytics dashboards.
- Maintain and update existing articles and knowledge base ahead of fix version releases.
- Support the development compelling PowerPoint presentations and video content for various audiences that showcase new applications, features, and benefits.
- Research and synthesize user feedback to improve overall content performance.
- Draft clear and effective emails and newsletters to communicate updates, changes, or announcements related to technical projects.
- Support website maintenance and content development, ensuring accuracy and clarity.
- Compose technical concepts into succinct one-pagers for executive leadership.
Required Qualifications
- 1-3 years of experience in technical writing (specifically in end-user product documentation) or a related field
- 1-3 years of experience creating engaging written communications
- Superior understanding of language and grammar principles (APA and MLA experience preferred)
- Familiarity with data analytics, Power BI, and application development concepts
- Excellent time management, organizational, and problem-solving skills
- Strong interpersonal and communication skills, with the ability to build relationships and work effectively across all levels of the organization
- Proficiency in Microsoft Office Suite, specifically PowerPoint and SharePoint
Preferred Qualifications
- Bachelor’s degree in Technical Communication, Computer Science, or a related field
- Familiarity with standard UX/UI principles
- Proficiency in video editing software, including Camtasia, Premiere Pro, an After Effects
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
