What are the responsibilities and job description for the Customer Support Associate position at CELSIUS?
Customer Support Associate
Celsius, based in Boca Raton, FL, is a global consumer packaged goods company with a proprietary, clinically proven formula for its master brand CELSIUS®, a lifestyle energy drink brand born in fitness and a pioneer in the rapidly growing energy category. At Celsius we pride ourselves in providing our employees with a culture and atmosphere of inclusiveness that challenges individuals to be thought leaders, innovators, and game changers as every employee is an owner of the CELSIUS® brand upon joining the organization.
If you are looking for an exciting opportunity to join a fast-growing team in a role that provides professional and personal growth, we encourage you to apply to our Customer Support Associate opening(s).
We promptly review all applications. Highly qualified candidates will be contacted for interviews.
This is an ‘in office’, full time position at the CELSIUS HQ in Boca Raton, Florida.
DESCRIPTION
The Customer Support Associate plays an integral role in supporting the tremendous growth the Celsius brand is currently experiencing. The CSA works closely with the Production and Deployment Managers, warehouses, and other customer service personnel and is responsible for processing orders and shipments and monitoring their progress. This position will also include various administrative support responsibilities.
RESPONSIBILITIES
- Process order entry, ensuring accuracy and efficiency.
- Send and track order confirmations to customers.
- Monitor, identify, and correct shipping errors as needed.
- File and follow up on claims, including recording damages, overages, and shortages.
- Provide customer service and administrative support to the Operations Team.
- Assist with department reporting and data entry.
- Perform additional duties as assigned to support operational efficiency.
QUALIFICATIONS
- Minimum of 1-3 years of experience
- Proficiency in all MS Office applications (specifically Excel, Outlook & Word)
- Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written communication skills
- Ability to work independently and as part of a team
- Must be able to work in a fast-paced high demand environment where work and order volumes can fluctuate.
- Must be able to take ownership of the job responsibilities and the job duties of the role.
BENEFITS OFFERED
- Comprehensive Medical, Dental & Vision benefits
- Long- and short-term disability
- Life insurance
- 10 PTO days per year subject to accrual policy
- 11 Company paid holidays
- 401(k) with Company match
- Identity theft and legal services
The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).
Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out to careers@celsius.com.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
