Senior Manager - Business Operations

POSITION SUMMARY:

Under the leadership of the CPO this is a key role in assisting with the successful implementation and completion of the Business Operations Programs’ goals, objectives, and strategic direction. The incumbent must possess strong leadership skills, program management, team building, communication, coordination, and data collection competencies. As the Sr. Manager, this person will communicate CBES’s vision across all levels, as well as perform cost-benefit program analysis, monitor the production of key performance indicators (KPI), and assist with creating performance/evaluation measurements. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Develop and execute programmatic strategies that align with the organization’s long-term vision and strategic objectives.
• Ensure all systems operate smoothly and align with our quality standards.
• Maximize the efficiency of all business procedures.
• Identify industry trends, challenges, and opportunities to inform programmatic direction.
• Oversee the design, implementation, and evaluation of all organizational programs to ensure quality, relevance, and impact.
• Assist in monitoring program performance, ensuring compliance with budgets, timelines, and deliverables, and collaborating with teams to ensure alignment and timely execution of organizational goals.
• Help foster a culture of continuous improvement by integrating feedback, data-driven insights, and best practices into program development.
• Identify and assess program opportunities, leveraging research, data, and stakeholder feedback.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Assist with building processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Coordinate with the HR department to ensure our hiring plans meet our business needs.
• Consider the needs of external and internal stakeholders and incorporate them into new strategic plans.

• Build and maintain a high-performing program team, ensuring effective communication and cross-departmental collaboration.
• Provide guidance and leadership during crises or programmatic challenges.
• Conduct research, compile data, and create reports to support program decision-making.
• Coordinate with program teams to track deliverables and timelines.
• Support the development of presentations, proposals, and other program-related documents.
• Facilitate communication between the CPO and program staff, leadership team, and external partners.
• Manage sensitive and confidential information with discretion.
• Plan and coordinate program-related meetings, workshops, and events.
• Manage logistics such as venue selection, catering, technology needs, and attendee communications.
• Support on-site or virtual event execution as needed.
• Lead or assist in special projects as assigned by the CPO, including cross-departmental initiatives and organizational priorities.
• Identify process improvements to enhance efficiency and effectiveness in program operations.
• Assist with other projects as requested.

EDUCATION, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in Nonprofit Management, Business Administration, or a related field required.
• Master’s degree preferred.
• Minimum of 8-10 years of program management experience, preferably in a nonprofit environment.
• Experience managing various programs across an organization with extensive decision-making experience at a senior management level.
• Experience managing crisis and on-call programs.
• Previous experience overseeing the development, implementation, and execution of plans designed to respond to and mitigate critical situations,
• Strong organizational and time-management skills with the ability to prioritize competing demands.
• Excellent written and verbal communication skills.
• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other project management tools.
• Demonstrated ability to manage confidential and sensitive information.
• Ability to work collaboratively and build relationships with diverse stakeholders.
• Initiative-taking and critical thinking skills with attention to detail.

PHYSICAL REQUIREMENTS OF THE JOB:

• Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
• Ability to climb stairs.
• Ability to travel to the community to perform visits at consumers’ homes.