Business Operations Manager

About the Organization:

The Executive Office of Economic Development, in partnership with the Massachusetts Office of Business Development (MOBD), leads the state’s business outreach efforts to attract, support, and help strengthen all types of businesses that make up the ever-evolving business sector in the Commonwealth. Our constituents are business entities that are looking to further thrive and grow in the state, or companies looking to establish a presence here.

The Massachusetts Office of Business Development is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Massachusetts Office of Business Development values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Massachusetts Office of Business Development is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

About the Role:

The Healey-Driscoll Administration’s economic development plan, Leading Future Generations, highlights the competitiveness of Massachusetts businesses as a top priority. This position was developed to specifically work on the achievement of that goal. This person will support the dynamic Team MA with the various agencies and programs throughout state government. It is important the voice of “Team MA” is coordinated and that businesses feel supported by these efforts. Centered around the desire to ensure businesses are moving and growing here, this will support efforts to sell Massachusetts to businesses and direct the resources of the state to ensure an equitable and forward-thinking response to business growth.

This position supports all the relationships and functions related to businesses, including the new Business Front Door process. This position will help with the coordination of Team MA and key accounts, collaborating with relevant EOED team members to ensure a high level of service and prompt communications to businesses in MA, and enable EOED team members to maximize their time to be externally facing. Support the connection of Team MA to the various programs and resources within the state, ensures that businesses are getting the best and most accurate referrals possible. This position will play a key role in the Business Front Door administration team, as the state seeks to support business expansion in the state.

Duties and Responsibilites: (these duties are a general summary and not all inclusive):

• Team MA Navigator Coordination and Support: Support the Business Front Door and Team MA Navigators to ensure that businesses have an enjoyable and supportive process working with the state. Support the Navigators to ensure the business data in the BFD salesforce system is up to date and accurate. Coordination of the BFD and Key Accounts with Team MA. Act as a Navigator to support the business process and support other Team MA members on accounts as needed. Develop materials to support the business sales, including decks and other needed materials.
• Business Front Door Resource Coordination: Support the Team MA programs and resource manager as they interface with the new Business Front Door process. Be the main contact for program and resource managers and monitor for program changes. Oversee the master list of incentives and resources offered by the state. Ensure that all tools and systems (AI tool and Salesforce) have updated information. Represent the BFD on program approval processes.
• Business Front Door Admin Team: Be a key member of the BFD Admin Team. Support the business processes from initial intake through close, including intake and Navigator Assignments, approving reports, and inquiry process to connect with state agencies, as needed. Host office hours and respond to BFD emails questions and calls.
• General Administration: Prepare regular data reports, presentations, dashboards, etc. to assist the Secretary, other EOED Executive staff, and/or the Governor’s Office in understanding the status and performance of programs and business interactions. Develop and implement improvements to management of programs and process. Actively promote diversity across team assignments to engage team members and encourage diversity of perspective and thought. Represent the Secretary on board and commissions, as designated.

Preferred Knowledge, Skills, and Experience:

• Demonstrated experience and/or strong knowledge of the business and the private sector and goals of business development organizations, particularly as it pertains to business expansion and economic development initiative.
• Demonstrated experience or strong knowledge of the challenges and opportunities for business growth in various sectors, of various sizes.
• Demonstrated project and program management experience.
• Strong interactive and relationship-building skills with an ability to effectively communicate and present information and respond to questions from diverse audiences. Successful experience communicating and working with individuals from diverse backgrounds.
• Experience working with various project constituencies, including government agencies, citizen and community advocacy groups, private sector businesses, and nonprofit organizations.
• Familiarity and/or working knowledge of federal, state or local economic development programs, incentives and policy initiatives as well as relevant governmental regulations.
• Ability to work in a team-based project management environment.
• Must have experience in managing projects and programs from inception to completion.
• Demonstrated ability to multitask and perform effectively in a fast-paced environment.
• Preferred candidate is enthusiastic, self-directed, creative problem-solver and passionate about community economic development.
• Must have strong computer skills in standard productivity software, (Excel, Word, PowerPoint, etc.). Preferred candidate will have an interest and some experience in innovative technology, including economic development tools. GIS experience a plus.

All applicants should attach a cover letter and resume to their online submission for this position.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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