LVN Supervisor (Triage)

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

JOB SUMMARY:

The LVN Nurse Supervisor is responsible for patient care needs through individual and Team use of inbound and outbound telephone protocols. The LVN Nurse Supervisor continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. The LVN Nurse Supervisor will actively manage patients’ immediate and ongoing needs with attention to ensuring positive patient outcomes.

DUTIES AND RESPONSIBILITIES:

• Demonstrates superior critical thinking and problem-solving skills. Demonstrates thorough knowledge and use of the nursing process utilizing age appropriate knowledge and assessment skills by identifying physical, psychosocial and development needs and adapting interventions accordingly. Cultivates an atmosphere of patient-focused care.
• Demonstrates excellent written, verbal, telephone and interpersonal communication skills. Utilizes excellent hearing and listening skills in order to receive and act on detailed information. Communicates based on the client’s level of comprehension and understanding. Demonstrates diplomacy and sound judgment in all interactions; respect for multicultural diversity.
• Demonstrates excellent organization and multitasking skills. Must be able to apply critical thinking, communication and documentation skills simultaneously.
• Demonstrates ability to manage immediate and ongoing client needs with attention to detail and use of appropriate interventions.
• Demonstrates knowledge of community resources.
• Utilizes computer programs to assess, process, educate and document all information in an accurate manner. Demonstrates working knowledge of all utilized software programs.
• Meets departmental quality and productivity standards.
• Participates in departmental Quality improvements and initiatives.
• Participates in continuous improvement activities; provides constructive feedback for continued growth of the team.
• Participates in staff meetings, departmental in-services, patient care conferences, committees, projects and other continuing education activities.
• Evaluates environmental safety and maintains an environment that is safe.
• Delegates and assigns duties within the assignee’s scope of practice and /or competency; and consistent with the assignee’s job description and CentroMed’s policies.
• Other duties as assigned

QUALIFICATIONS:

• Education: Graduate of an accredited Vocational Nurse educational program. Must be currently licensed with the Board of Vocational Nurse Examiners for the State of Texas. CPR Certification.
• Experience: Supervisory experience in a Family Medicine setting, highly preferred Knowledge of outpatient triage, prescription refills and Medical Home practices preferred. Knowledge of community resources, Telehealth experience, Bilingual - Spanish
• Other: Operational knowledge of physician practice. Knowledge of health insurance and managed care.

Other: Operational knowledge of physician practice. Knowledge of health insurance and managed care.

PHYSICAL REQUIREMENTS:

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.