Assistant Hotel General Manager

Job Summary

We are seeking an Assistant Hotel Manager to help us open the NEW Residence Inn in Miamisburg, Ohio! As an Assistant Hotel Manager, you will play a key role in ensuring the smooth operation of our hotel and providing exceptional customer service to our guests. This is a leadership position that requires strong organizational skills, attention to detail, and the ability to effectively communicate with both staff and guests.

Responsibilities

• Assist the Hotel Manager in overseeing daily hotel operations
• Manage front desk activities, including check-in/check-out procedures and guest inquiries
• Ensure guest satisfaction by addressing any concerns or issues promptly and professionally
• Collaborate with housekeeping and maintenance staff to maintain cleanliness and functionality of hotel facilities
• Assist with revenue management, including monitoring room rates and occupancy levels
• Train and supervise hotel staff, providing guidance and support as needed
• Maintain knowledge of hotel policies, procedures, and amenities to provide accurate information to guests
• Handle phone calls and reservations with professionalism and excellent phone etiquette
• Foster a positive work environment by promoting teamwork and open communication
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Ensure the efficient operation of the hotel in the absence of the General Manager
• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Assist the General Manager in recruiting hiring and training for Guest Services based on occupancy
• Assist the General Manager to maintain compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Maintenance.
• Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests management and all other employees.
• Be familiar with S.O.P.'s in all Operations departments.
• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
• Complete required corporate training modules and become certified to train those as required.
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security

Skills

• Previous experience in hotel management or a related field is preferred
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent customer service skills with a focus on guest satisfaction
• Proficient in using phone systems and other relevant technology
• Knowledge of revenue management principles and practices
• Ability to effectively manage budgets and financial resources
• Strong organizational skills with attention to detail
• Excellent communication skills, both verbal and written
• Degree in Hospitality Management or a related field is a plus

Join our team as an Assistant Hotel Manager and contribute to creating memorable experiences for our guests. Apply today!

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Work Location: In person

Salary : $17