What are the responsibilities and job description for the Store Manager position at Charleston Shoe Company?
Charleston Shoe Company Store Manager
Job Description
STORE MANAGER POSITION SUMMARY: Store Managers work at the direction of the Director of Retail and/or the CEO and are responsible for directing daily store sales, operations and staff while providing leadership and managing the store to achieve the growth and profitability goals of the Company. A Store Manager should be a confident salesperson and be able to share their best practices in order to on-board new Associates and continue the development of existing Associates. A Store Manager should also possess strong leadership skills and be able to assign duties to relevant Associates in order to maintain the function of the store in a manner consistent with the vision of the Founder/CEO.
ESSENTIAL FUNCTIONS:
Manage daily operations of business and ensure sales goals are met
Direct Associates in daily operations such as serving customers, receiving inventory, reconciling cash and managing in-store marketing
Complete store operational requirements by scheduling and assigning Associates
Maintain store staff by recruiting, selecting, orienting, and training Associates
Maintain store performance by coaching, counseling, planning, monitoring and appraising job performance of Associates
Achieve financial objectives by adhering to an annual budget, managing expenses analyzing variances, initiating corrective actions
Establish rapport and trust with customers
Builds relationships with local businesses to expand the development of the Charleston Shoe Company brand in local communities
Coordinate with the Marketing Department to plan and execute retail signage and marketing/promotional efforts
Ensure availability of merchandise by maintaining sufficient and accurate inventory
Manage and coordinate cycle counts and year-end inventory
Protect Associates and customers by providing a safe and clean store environment
Maintain the stability and reputation of the Company by complying with legal requirements
Ensure operational policies and procedures are enforced, as dictated by the Store Operations manual, the Human Resources manual, and other related material. This includes, but is not limited to, proper procedures for associate appearance, sales techniques, cash management, credit card and check processing.
Behave in a manner consistent with the values of the Company
PREFERRED QUALIFICATIONS:
Education/Experience: Should have 3-5 years of Retail Management experience in Retail Management or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position
Demonstrated ability to develop Associates to become an effective salesperson
Strong customer service, management and communication skills
KNOWLEDGE, SKILLS & ABILITIES:
Ability to set correct priorities and ensure timely execution of daily business requirements
Ability to lead effectively in a demanding, fast paced, team environment
Outstanding interpersonal and communication skills
Demonstrated ability to be self-motivated and take initiative
Excellent clientelling skills
Good organizational skills, time management and computer skills
Ability to work a flexible schedule
Enterprising, strong work ethic
Attention to detail
Ability to learn new functions, procedures
A charming, can-do attitude
The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.Management has the right to add to, revise, or delete information in this description at any time.
Charleston Shoe Company is an Equal Opportunity Employer.Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
