What are the responsibilities and job description for the Deskside Support position at Charter Global?
Job Title : Field Engineer / Deskside Support Engineer
Location: Baltimore, MD (Onsite)
Duration: 6-12 Months
W2 Rate: $25/hr.
Requirements
Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT
Service now and Office 365 Suite experience
A/V experience nice to have but not required
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop and laptop computers, printers, and standard software at customer sites and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing hardware and software products.
Salary : $25
