The role of Tier 1 Technical Support is to provide the initial line of support to end users on a variety of technical issues. Tasks include identification, research and technical problems as well as gathering customer information, analyzing symptoms and determining the basic problem(s). Individuals in this position are expected to solve client issues and have an expert understanding of the IT product and services. More specifically, Tier 1 Techni...
The role of Tier 1 Technical Support is to provide the initial line of support to end users on a variety of technical issues. Tasks include identification, research and technical problems as well as gathering customer information, analyzing symptoms and determining the basic problem(s). Individuals in this position are expected to solve client issues and have an expert understanding of the IT product and services. More specifically, Tier 1 Techni...
